Sr UX Research

Deloitte • Jersey City, NJ

74d • $97,600 - $200,600 • Hybrid

About The Position

As a Senior Experience Researcher on Deloitte’s DT-US Product Engineering team, you will work in a creative, dynamic, fast-paced environment to shape design decisions and user experience priorities. You will strategically plan and conduct research, analyze behavioral metrics, and combine qualitative and quantitative evidence to build a comprehensive understanding of users’ behaviors, workflows, and motivations. The role calls for broad expertise across research methods and a commitment to using research, rapid prototyping, and iterative testing to improve products continuously.

Deloitte Technology Product Engineering is the company’s primary internal development team. It delivers digital solutions to Deloitte’s businesses, service lines, and internal operations through a scalable product-delivery model focused on value and outcomes. The team develops and deploys internal and go-to-market solutions that help Deloitte operate effectively and lead in the market.

The researcher will partner with designers and empowered, cross-functional product teams throughout the product lifecycle. They will turn findings and behavioral data into actionable recommendations, communicate insights in accessible ways, and advocate for user needs in product and design decisions. The role is available in Dallas, Texas; Hermitage, Tennessee; Jersey City and Morristown, New Jersey; and New York, New York. Candidates must live within commuting distance of one of the listed locations and work from their local office at least three days per week. Average travel is 10%. The estimated wage range is $97,600–$200,600, and the role may also be eligible for a discretionary annual incentive.

Requirements

• At least 5 years conducting comprehensive research across multiple methodologies and generating actionable insights that shape product development and customer success.
• Expertise in both qualitative and quantitative user research methods.
• Deep skill in research methods including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, and mobile testing.
• Strong analytical and problem-solving skills, including data analysis, statistical methods, and creation of metrics dashboards.
• Ability to use research insights to advocate for a customer-focused, product-driven mindset.
• Experience developing creative, strategic research plans that connect big-picture thinking with detailed execution.
• Exceptional communication and collaboration skills, including presenting findings clearly and influencing decisions at all organizational levels.
• Ability to lead research for large teams or independently drive initiatives for specific products.
• Ability to conduct rapid, iterative research to inform product decisions and identify simple solutions to complex problems.
• Curious, humble, learning-forward approach that embraces iteration, action, learning, and adaptation.
• Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field.
• Must be located within commuting distance of one of the listed locations.
• Ability to work in the local office at least three days per week.
• Ability to travel an average of 10%, based on work and products.
• Limited immigration sponsorship may be available.

Nice To Haves

• PhD or another advanced degree.
• Experience mentoring junior researchers and fostering their professional growth.

Responsibilities

• Define research strategy and effectively design and execute research studies.
• Provide user research expertise and execution across products in a cross-functional environment.
• Develop suitable research methodologies and test plans, using approaches appropriate to each product or area.
• Conduct qualitative and quantitative research throughout the product lifecycle, including generative research, concept evaluation, and post-launch testing, to produce actionable insights.
• Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration.
• Synthesize research results into usable assets, such as user personas, and translate findings into design opportunities.
• Collaborate with product teams to define qualitative and quantitative success metrics aligned with business goals.
• Communicate research results in an easily consumable way that connects product teams with users and ties findings to user outcomes.
• Develop systematic approaches for collecting, sharing, and communicating research insights to inform product improvements.
• Use research insights to inform product strategy and identify opportunities based on user needs.
• Advocate for research findings in a compelling way that inspires action across teams.
• Work with UX designers to turn findings into actionable design recommendations and support implementation.
• Partner with product teams to prioritize and identify key research topics.
• Stay current on UX, user research, behavioral analytics trends, best practices, and methodologies.
• Create regular summary dashboards of research findings and insights for management teams.
• Drive data strategy across listening channels, including usage metrics, surveys, and usability testing.
• Respond to ad hoc requests for metrics to guide design and product decisions.
• Provide designers and product teams with insights on behavioral metrics, including tool usage, search behavior, feature engagement, user demographics, and pathway analysis.
• Share knowledge, practices, and improvements within the experience community of practice.
• Mentor junior researchers and guide their professional growth. (The posting describes this as a qualification.)

Benefits

• May be eligible to participate in a discretionary annual incentive program.
• Deloitte offers employees a broad range of benefits; specific benefits are not listed in the posting.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior