Sr. UX Designer

N2IA Technologies•Washington, DC

About The Position

N2IA Technologies is seeking a Senior UX Designer to improve the usability, accessibility, and effectiveness of digital services used by the public and internal staff. The role designs user-centered experiences for web applications, forms, and service journeys, ensuring that solutions meet policy, security, and accessibility requirements and deliver measurable improvements for residents, constituents, and employees. The ideal candidate has experience designing in cloud environments and providing engineering support within them. The designer conducts user research and translates findings into user-centered designs, while documenting research, decisions, and design rationale. The role creates information architecture, user flows, wireframes, prototypes, and high-fidelity designs; supports design systems and reusable components; and facilitates workshops with cross-functional stakeholders. The designer collaborates with product, engineering, content, and analytics teams to define requirements, acceptance criteria, and success metrics, and supports accessibility and inclusive design practices, including compliance with WCAG 2.1 AA. Applicants must hold a Department of War Secret clearance and provide a portfolio link with 2–4 case studies covering their role and collaboration model, research and synthesis, design iterations and rationale, accessibility considerations, and measurable impact if available. Employment may be contingent upon successfully completing a background check and verifying eligibility to work in the United States.

Requirements

Bachelor's degree in design, HCI, Psychology, Computer Science, or a related field, or equivalent practical experience.
At least 8 years of UX design experience delivering digital products or services.
At least 5 years of experience with AWS.
Department of War Secret clearance.
Experience designing complex, data-heavy applications, not just marketing sites and mobile apps.
Demonstrated experience with user research and usability testing, including synthesizing findings into actionable recommendations.
Proficiency with Figma, including libraries, variants, auto-layout, and tokens/workflows; the posting notes that the company uses Figma.
Strong understanding of interaction design, information architecture, and content-aware design.
Working knowledge of Section 508/WCAG accessibility and inclusive design principles.
Experience with and understanding of AWS infrastructure.
Comfort with DevSecOps and the overall development process.
Comfort with Terraform and CloudFormation for infrastructure as code.
Understanding of networking in AWS.
Clear communication skills and comfort speaking up to drive alignment across design and engineering with technical and non-technical audiences.
Portfolio link with 2–4 case studies demonstrating role and collaboration model, research methods and synthesis, design iterations and rationale, accessibility considerations, and measurable impact if available.

Nice To Haves

Familiarity with design libraries, React, templates, and scalable UI architecture.
Experience in enterprise, government, or compliance-heavy environments, including role-based access, auditing, and security.
Ability to prototype interactions and demonstrate flows using Figma prototypes, Axure, Adobe XD, or light code.

Responsibilities

Conduct user research to understand needs, constraints, and service pain points using interviews, contextual inquiry, surveys, and usability testing.
Document design decisions, research findings, and design rationale.
Translate research into insights, personas, journey maps, service blueprints, and prioritized design opportunities.
Review deliverables and ensure alignment with standards and user needs.
Create information architecture, user flows, wireframes, prototypes, and high-fidelity designs for websites and applications.
Support design systems and reusable components to improve consistency across government services.
Facilitate design workshops with program owners, legal and policy stakeholders, IT, operations, call centers, and community partners.
Ensure compliance with accessibility standards, including WCAG 2.1 AA, and support inclusive design practices.
Collaborate with product, engineering, content, and analytics teams to define requirements, acceptance criteria, and success metrics.
Provide engineering support within a cloud environment.