Sr. UX Designer

N2IA Technologies • Washington, DC

6d

About The Position

N2IA Technologies is seeking a Senior UX Designer to improve the usability, accessibility, and effectiveness of digital services used by the public and internal staff. The designer will create user-centered experiences for web applications, forms, and service journeys, ensuring solutions meet policy, security, and accessibility requirements while delivering measurable improvements for residents, constituents, and employees. The role calls for experience designing in a cloud environment and providing engineering support within one.

The designer will conduct user research, translate findings into design opportunities, create information architecture and design deliverables, support reusable design systems, and facilitate workshops with cross-functional stakeholders. They will collaborate with product, engineering, content, and analytics teams to define requirements, acceptance criteria, and success metrics, while supporting inclusive design and compliance with accessibility standards such as WCAG 2.1 AA.

N2IA Technologies is a consulting company specializing in acquisition and contracting support, cost and FinOps, and technology optimization for federal clients. It provides tailored strategies, software solutions, and operational support, including financial and compliance-based solutions for evolving business and regulatory needs. Applicants must provide a portfolio link with 2–4 case studies demonstrating their role and collaboration model, research methods and synthesis, design iterations and rationale, accessibility considerations, and measurable impact if available. Employment may be contingent upon successful completion of a background check and verification of eligibility to work in the United States.

Requirements

• Bachelor's degree in design, HCI, Psychology, Computer Science, or a related field, or equivalent practical experience.
• At least 8 years of UX design experience delivering digital products or services.
• At least 5 years of experience with AWS.
• Department of War Secret Clearance required.
• Experience designing complex, data-heavy applications, beyond marketing sites and mobile apps.
• Demonstrated experience with user research and usability testing, including synthesizing findings into actionable recommendations.
• Proficiency with Figma; experience with libraries, variants, auto-layout, and tokens/workflows. The company uses Figma.
• Strong understanding of interaction design, information architecture, and content-aware design.
• Working knowledge of Section 508/WCAG accessibility and inclusive design principles.
• Experience with and understanding of AWS infrastructure.
• Comfort with DevSecOps and the overall development process.
• Comfort with Terraform and Cloud Formation for infrastructure as code.
• Understanding of networking in AWS.
• Clear communication skills and ability to speak up to drive alignment across design and engineering with technical and non-technical audiences.
• Portfolio link with 2–4 case studies demonstrating role and collaboration model, research methods and synthesis, design iterations and rationale, accessibility considerations, and measurable impact if available.
• Employment may be contingent upon successful completion of a background check and verification of eligibility to work in the United States.

Nice To Haves

• Familiarity with design libraries, React, templates, and scalable UI architecture.
• Experience in enterprise, government, or compliance-heavy environments, including role-based access, auditing, and security.
• Ability to prototype interactions and demonstrate flows using Figma prototypes, Axure, Adobe XD, or light code.

Responsibilities

• Conduct user research to understand needs, constraints, and service pain points through interviews, contextual inquiry, surveys, and usability testing.
• Document decisions, research findings, and design rationale.
• Translate research into insights, personas, journey maps, service blueprints, and prioritized design opportunities; review deliverables and ensure alignment with standards and user needs.
• Create information architecture, user flows, wireframes, prototypes, and high-fidelity designs for websites and applications.
• Support design systems and reusable components that improve consistency across government services.
• Facilitate design workshops with program owners, legal and policy stakeholders, IT, operations, call centers, and community partners.
• Ensure compliance with accessibility standards, including WCAG 2.1 AA, and support inclusive design practices.
• Collaborate with product, engineering, content, and analytics teams to define requirements, acceptance criteria, and success metrics.
• Provide engineering support within a cloud environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior