Senior Executive Assistant

Marriott•Scottsdale, AZ

16d

About The Position

The Senior Executive Assistant performs a range of office and guest-service duties, including welcoming visitors, determining the purpose of their visits, and directing or escorting them to the appropriate destination. The role handles correspondence, meeting minutes, incoming and outgoing mail, and computer- and paper-based filing systems. It prepares documents using office software, updates and retrieves database information, operates standard office equipment, and communicates guest requests or complaints to the appropriate personnel. The position requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and building positive working relationships. The assistant communicates professionally, responds to telephone calls with appropriate etiquette, welcomes guests according to company standards, anticipates service needs, assists individuals with disabilities, and expresses appreciation to guests. The role also includes performing other reasonable duties requested by supervisors. Marriott International states its commitment to equal opportunity and non-discrimination. Westin describes its focus on guest well-being and associates’ well-being.

Requirements

Ability to communicate clearly and professionally.
Ability to use word-processing, spreadsheet, database, and presentation software.
Ability to enter and retrieve information using a computer keyboard, mouse, or trackball.
Ability to operate standard office equipment.
Ability to maintain confidentiality and protect company assets.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Professional appearance and conduct, appropriate telephone etiquette, and a guest-service orientation.

Responsibilities

Greet people entering the office, determine the nature and purpose of their visit, and direct or escort them to their destination.
Open, read, and prepare answers to routine letters; locate and attach relevant files to incoming correspondence requiring replies.
Take and distribute meeting minutes to appropriate individuals.
Handle and distribute incoming and outgoing mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Transmit information or documents using a computer, mail, or facsimile machine.
Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
Enter and retrieve information in computer databases to update records, files, and reservations and answer guest inquiries.
Operate standard office equipment, including telephones, typewriters, fax machines, photocopiers, calculators, and electronic peripherals.
Document and communicate guest requests and complaints to appropriate personnel.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect proprietary information and company assets.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Speak clearly and professionally and answer telephones using appropriate etiquette.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.