Senior Executive Assistant to the CRO

Spring Health • New York, NY

16h • Hybrid

About The Position

Spring Health is a global mental health company working to eliminate barriers to mental health through an AI-native platform that offers self-guided tools, coaching, therapy, medication management, and specialty care. The Senior Executive Assistant provides high-level administrative and strategic support to the CRO, helping the executive operate effectively by anticipating needs, managing complex priorities, and facilitating communication, decision-making, and execution across the organization. The position reports to the Senior Manager of the Executive Support Team.

This is a full-time, in-person role with standard hours Monday through Friday, 8 a.m. to 5 p.m. The position requires working from the New York City office three days a week and coordinating with in-person and remote executives and team members. Candidates must be in the tri-state area; preference is given to candidates in the New York City area. The assistant may need to be reachable outside regular working hours as needed.

Requirements

• At least 5 years of experience as an Executive Assistant supporting C-level executives or senior management.
• Required to work from the NYC office three days a week and coordinate with in-person and remote executives and team members.
• Exceptional organizational skills and the ability to multitask and prioritize in a fast-paced environment.
• Discretion and confidentiality when handling sensitive information.
• A proactive mindset, sense of urgency, and ability to anticipate needs.
• Strong calendar management skills, including optimizing schedules and creating capacity for strategic activities.
• Excellent written and verbal communication skills and the ability to interact professionally and confidently with stakeholders at all levels.
• Proficiency and agility with computer skills, including Google Suite (Docs, Sheets, Slides, Forms), database management, and online collaboration tools.
• Strong attention to detail and accuracy, particularly with confidential information and business documents.
• Ability to maintain composure and work effectively under pressure in high-stakes situations.
• Flexibility and adaptability when priorities and demands change.

Responsibilities

• Anticipate the executive’s needs and prepare meeting materials, briefing documents, and agenda items in advance.
• Monitor deadlines, track action items, and follow up to ensure timely completion and effective decision-making.
• Support the design and execution of department All Hands meetings.
• Proactively manage calendars, schedule interviews, prioritize appointments, and coordinate internal and external meetings.
• Keep leaders informed of upcoming commitments and responsibilities, following up appropriately.
• Monitor relevant issues and developments in the organization and keep leaders updated.
• Anticipate needs for meetings and conferences and proactively identify ways to address them.
• Optimize schedules, manage conflicting priorities, and minimize time conflicts to make more time for strategic initiatives.
• Serve as a liaison between leaders and internal and external stakeholders, handling correspondence, emails, and phone calls professionally and confidentially.
• Facilitate communication between leaders and internal departments and maintain credibility, trust, and support with senior management staff.
• Draft, proofread, and edit business documents, including memos, reports, presentations, and emails.
• Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas.
• Coordinate logistics for onsite and offsite meetings, conferences, and events.
• Organize and maintain confidential information, documents, and files for accessibility and efficient retrieval.
• Handle highly confidential information with discretion.
• Conduct research, gather data, and prepare reports and presentations to support executive decision-making.
• Manage weekly expense reporting and reimbursement for supported leaders.
• Perform delegated tasks, including maintaining appointment calendars and handling day-to-day errands.
• Anticipate leaders’ personal needs and address unexpected situations.

Benefits

• Health, dental, and vision benefits beginning on the first day of employment.
• One Medical accounts for employees and their dependents.
• HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
• Employer-sponsored 401(k) match of up to 2%.
• A yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
• Paid time off policies including vacation, sick leave, and company holidays.
• Parental leave after six months of employment: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a psychology-based weight management program.
• Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep options.
• Access to BrightHorizons sponsored child care, backup care, and elder care.
• Up to $1,000 per year in professional development reimbursement.
• $200 per year in donation matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed