Senior Executive Assistant

Banner Health•Phoenix, AZ

9d•Onsite

About The Position

This position provides advanced administrative services and support to members of the system Senior Leadership Team or direct reports of the CEO. It requires significant independent judgment and discretion, and involves managing sensitive situations related to executive office operations that may not be brought directly to the executive’s attention. The role primarily supports the operations of the Senior Leadership Team’s office and requires extensive interaction across the organization and with the community. The position partners with two executive leaders, including the Chief Operating Officer, and may represent executives at meetings.

Requirements

Bachelor’s degree in business or a related field, or equivalent education as stated in the minimum qualification.
At least four to five years of progressively responsible advanced administrative support experience, including project management.
Ability to work independently and manage multiple projects and activities simultaneously in a fast-paced environment.
Independent decision-making ability, sound judgment, and initiative in non-routine situations.
Ability to analyze moderately complex administrative details and provide acceptable resolutions.
Ability to learn and apply organizational policies, practices, and operations.
Strong oral, written, and interpersonal communication skills, including the ability to communicate effectively with senior executives and represent an executive professionally with external customers.
Ability to maintain a professional image and handle sensitive or confidential information.
Advanced working knowledge of personal software packages, including Microsoft Office.

Nice To Haves

Previous clerical supervision experience.
Additional related education and/or experience.

Responsibilities

Handle a wide range of situations and conflicts involving the clerical and administrative functions of the office, including matters that cannot be brought to the executive’s attention.
Interpret requests, take appropriate action, assess what information should be escalated, and direct requests to appropriate staff when the executive is absent.
Conserve executive time by reviewing, researching, and routing correspondence; drafting documents; collecting and analyzing information; and initiating telecommunications.
Independently compose correspondence or respond to individuals on behalf of the executive, using knowledge of the executive’s views and philosophy; represent the executive at meetings when needed.
Assist with preparation for board of directors meetings by researching and gathering information and background materials, while safeguarding sensitive information.
Manage executive schedules, meetings, conferences, teleconferences, and travel arrangements; arrange for staff representation at meetings and conferences as appropriate.
Stay informed about business projects and deadlines; support projects by drafting documentation, organizing teams, preparing agendas, recording minutes and action items, and tracking scope, objectives, deliverables, and constraints.
Prepare reports with conclusions and recommendations for operational and administrative problems.
May hire, train, conduct performance reviews, and direct workflow for department staff, including assigning work and following up on results.
Interact extensively across organizational lines and with senior management, board members, physicians, patients, employees, business leaders, and community leaders.
Support strategic priorities and organizational initiatives through project management, strategic communication, operational improvement, change management, problem solving, and relationship building.