Senior Event Manager

TB ISLE RESORT LP•Aventura, FL

2d•Onsite

About The Position

The Senior Event Manager prepares all event documentation and coordinates with Sales, property departments and clients to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events and ensures a seamless turnover from sales to service back to sales. The Senior Event Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. He/she supports and acts on behalf of the Senior Director of Catering and Event in his/her absence. The Senior Event Manager serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience.

Requirements

Professional demeanor appropriate for a luxury environment.
3-5 years experience in event management at a luxury property preferred.
Knowledge of CI-TY preferred.
Proven organizational, interpersonal and communication skills.
Possess sound strategic and tactical decision making skills.
Knowledge of catering and events market.
Knowledge of diverse events i.e. bar mitzvahs, corporate events, reunions, golf tournaments.
Proven ability to handle complex group and social events.
Ability to communicate in the English language.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Ability to work with and understand financial information and data and basic arithmetic functions.

Nice To Haves

Second language is a plus.

Responsibilities

Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
Lead pre-event and post-event meetings for assigned groups.
Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
Manage client budgets to maximize revenue and meet client needs.
Manage group room blocks and meeting space for assigned groups.
Up-sell products and services throughout the event process.
Participate in client site inspections and assist with the sales process when necessary.
Act as a liaison between field sales person and client throughout the event process (pre-event, event, and post-event).
Forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
Review billing and payments with clients.
Work closely with Accounting on pre/post event billing arrangements.
Follow up with customer post-event.
Greet customer during the event phase and hand-off to the Event Operations team for the execution details.
Review comment cards and guest satisfaction results with associates.
Coordinate and communicate verbally and in writing with client (internal and external) regarding event details.
Maintain efficient use of function space and accurate function types in CI-TY.
Maintain accurate housing/guest room pick-up information in CI-TY.
Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
Attend all intra/inter-departmental meetings as assigned.
Assist with potential clients (site-inspections/FAMs) as required.
Assist the Senior Director of Catering & Events and Banquet Operations with budgets and forecasts.
Inspect function space for physical appearance/maintenance needs and communicates with appropriate point of contact.
Perform any other reasonable duties as required by management.