Senior Equipment and Service Manager

Crafty is seeking a Senior Equipment & Service Manager to oversee and enhance the equipment and service operations for the organization. This role will be responsible for developing training programs, managing equipment refurbishment, maintaining parts inventory, and implementing processes to minimize equipment downtime. The Senior Equipment & Service Manager will collaborate with various teams and vendors to meet the needs of the rapidly growing organization. This is an exciting opportunity to join a high-growth startup and contribute to Crafty's operational initiatives in the equipment and service industry.

Develop equipment and service training plans for service technicians, delivery specialists, and client location team members

Design and implement training benches at all Crafty warehouse locations

Build and manage the day-to-day operations of the equipment refurbishment program

Ensure returned equipment is reviewed in a timely manner, refurbished to a high standard, and updated in the system accordingly

Partner with warehouse and system experts to develop and maintain spare parts inventory in all Crafty warehouse/service operations

Ensure service technicians have the necessary resources for success while managing costs

Build and maintain processes to limit equipment downtime and reduce client impact

Own metric performance in assigned Crafty markets

Build and maintain relationships with key equipment vendors and service providers

Understand cutting-edge equipment and its compatibility with food and beverage programs

Provide expert recommendations for machine selection based on office layouts and usage

Own end-to-end execution of timely and successful work order resolution

Continuously improve processes to reduce work orders and increase speed of resolution

Manage service vehicle fleet, including licensing, registration, and development of tools and parts storage

Track and manage inventory within service vehicles

Participate in Crafty's operational initiatives and contribute to the growth of the equipment and service industry

• 8+ years of equipment & service experience, ideally in a growth, fast-paced environment.
• Extensive knowledge of coffee equipment, kegerators, water machines, ice machines, and refrigeration. Needs to have extensive knowledge of plumbing and electrical best practices.
• Existing relationships with key manufacturers and distributors of industrial coffee, ice, and water machines.
• Proven track record of building out equipment training and bench testing programs.
• Experience leading the development and implementation of new processes.

• Compensation package including health, dental, and vision plans
• 401k
• Paid time off
• Equipment certification courses
• Parental leave
• Snacks, beverages, and fun Crafty events