Senior Equipment and Service Manager

Crafty is seeking a Senior Equipment & Service Manager to oversee and improve the equipment and service operations for the organization. This role will focus on building training programs, managing equipment refurbishment, maintaining parts inventory, and ensuring efficient equipment service. The Senior Equipment & Service Manager will collaborate with the Equipment & Service team and report to the Senior Director of Fulfillment. They will be responsible for supporting multiple markets and fostering team engagement and client satisfaction. This is an exciting opportunity to join a high-growth startup and contribute to Crafty's operational initiatives in the equipment and service industry.

• Develop equipment and service training plans for service technicians, delivery specialists, and client location team members
• Design and implement training benches at all Crafty warehouse locations
• Build and manage the day-to-day operations of the equipment refurbishment program
• Ensure returned equipment is reviewed, refurbished, and updated in a timely manner
• Partner with warehouse and system experts to develop and maintain spare parts inventory
• Ensure service technicians have the necessary resources while managing cost
• Build and maintain relationships with key equipment vendors and service providers
• Understand cutting-edge equipment and recommend machines based on office layouts and usage
• Own end-to-end execution of timely and successful work order resolution
• Manage service vehicle fleet, including licensing, registration, and inventory tracking
• Limit equipment downtime and develop plans to reduce client impact
• Own metric performance in assigned Crafty markets
• Participate in Crafty's operational initiatives and contribute to the growth of the equipment and service industry.

• 8+ years of equipment & service experience, ideally in a growth, fast-paced environment.
• Extensive knowledge of coffee equipment, kegerators, water machines, ice machines, and refrigeration. Needs to have extensive knowledge of plumbing and electrical best practices.
• Existing relationships with key manufacturers and distributors of industrial coffee, ice, and water machines.
• Proven track record of building out equipment training and bench testing programs.
• Experience leading the development and implementation of new processes.

• Compensation package including health, dental, and vision plans
• 401k
• Paid time off
• Equipment certification courses
• Parental leave
• Snacks, beverages, and fun Crafty events