Senior EPIC Willow Analyst II - Hybrid

San Ysidro Health•San Diego, CA

125d•$59 - $79•Hybrid

About The Position

The Senior Epic Analyst II reports to the Epic Leadership team and maintains comprehensive working knowledge of the assigned Epic application and related departmental workflows, including build, upgrade, and release processes. The role independently manages application service tickets, documents findings, communicates status to end users, and supports problem resolution, enhancement requests, and project work through system configuration, testing, workflow documentation, and maintenance. The analyst follows the software development lifecycle and internal governance processes and proactively applies relevant best practices and healthcare regulatory requirements. The analyst partners with departments, operational leaders, physicians, and clinical staff to improve clinical workflows, care quality, and compliance. Responsibilities include designing and evaluating analyses and reports, maintaining expertise in clinical and business systems, implementing and facilitating testing, supporting upgrades and new modules, troubleshooting application issues, and communicating changes through established quality assurance, change management, and release management processes. The role also collaborates with project stakeholders and the EPMO team as needed. The position requires compliance with organizational policies, IT change control, HIPAA privacy and security rules, and other applicable security and privacy practices. Candidates must live in California or be willing to relocate before employment. Pre-employment requirements include I-9 completion, a physical, positive background and reference check results, a complete application, new-hire orientation, and pre-employment PPDs. Compliance with mandated vaccinations and boosters is a condition of employment.

Requirements

Minimum of 8 years of application support experience as a business analyst, systems analyst, or applications support analyst.
8–11 years working with the EHR application; experience with similar applications may be considered.
High school diploma or equivalent.
Epic Certified: Willow Ambulatory.
Strong written and verbal communication skills.
Strong facilitation and presentation skills.
Ability to think abstractly beyond basic data requirements.
Ability to communicate clearly and concisely and partner with senior-level staff to determine business goals and objectives.
Strong planning, organization, and communication skills.
Ability to work independently and as part of a team, manage multiple concurrent projects, and meet deadlines.
Ability to work outside normal business hours as necessary to support production-sensitive projects.
Flexibility in schedule to meet project deadlines.
Must currently live in California or be willing to relocate before employment.
Must meet pre-employment requirements, including I-9, physical, positive background and reference check results, complete application, new-hire orientation, and pre-employment PPDs.
Must comply with all mandated vaccinations and boosters as a condition of employment.
Ability to sit for extended periods and sufficient dexterity to operate a computer keyboard and related peripherals.

Responsibilities

Collaborate with departments, operational leaders, physicians, and clinical staff to design analyses, identify improvement opportunities, evaluate clinical best-practice adherence, measure outcomes, and develop system solutions.
Identify and recommend improvements to operational processes, system automation, and information flows, with a focus on clinical workflow.
Design, perform, and document data analyses and quality and regulatory reports supporting clinical improvement, excellence, and compliance.
Monitor the impact of systems on user and departmental workflows and use findings to inform system enhancements.
Serve as a clinical resource and subject matter expert, applying current healthcare and information technology best practices to improve patient care.
Implement testing processes, prepare scripts and test records, facilitate end-user and hardware testing, maintain test environments, and make recommendations.
Test new modules and system upgrades, install or upgrade applications, troubleshoot software and application issues, and evaluate system effectiveness.
Follow quality assurance, systems development and delivery, change management, and release management processes; communicate system changes.
Participate in project planning with stakeholders and work with the EPMO team as required.
Review application changes and upcoming developments and seek opportunities to improve processes and workflows.
Manage application requests through the internal ticketing system, update statuses, and document resolutions.
Prepare test data and scripts and coordinate testing of upgrades, changes, and implementations with project teams and end users.
Maintain current knowledge of EHR and other clinical and business systems and provide feedback on application improvements and innovations.
Follow IT change control processes and create support documentation according to standard protocols.
Adhere to organizational policies, procedures, protocols, and best practices, including HIPAA privacy and security requirements.
Communicate and collaborate effectively, participate in educational activities and meetings as required, and maintain professional, ethical, and confidential conduct.
Maintain a clean, safe, and organized work area and perform other job-related duties as assigned or requested.