Sr. Engagement Manager

LightTable AI•Denver, CO

4d•$150,000 - $180,000

About The Position

LightTable is hiring a Senior Engagement Manager to own its most strategic enterprise accounts, including large general contractors and enterprise owners. The role centers on guiding customers through organizational change: understanding existing processes, co-designing new workflows, securing executive buy-in, and helping teams adopt LightTable. The Engagement Manager serves as the primary client owner after contract signature and coordinates internal AEC specialists and product and engineering teams to deliver customer outcomes. This is a senior, high-impact role with a focused portfolio of strategic accounts. The successful candidate will define success with clients, monitor adoption and relationship health, relay actionable customer feedback to the product team, and identify opportunities to expand usage within client organizations. They will also help develop the playbooks, processes, and standards used by the broader Engagement Manager team. LightTable describes itself as an AI-powered construction document review platform for preconstruction teams. It recently closed a Series A and is deploying with large general contractors and data center builders. The company offers a ground-floor opportunity with equity and says its work aims to improve housing affordability.

Requirements

7–8+ years of experience in customer success, engagement management, or implementation at a B2B SaaS or technology company, or in management consulting.
Experience owning large, complex enterprise accounts.
Experience guiding large organizations through new workflows and ways of working, including winning executive buy-in and bringing teams along.
Ability to take ownership of outcomes and drive them independently through completion.
Experience building playbooks, processes, or onboarding flows, including the ability to discuss what worked and what did not.
Ability to map client processes, design improved workflows with subject-matter experts, and coordinate resources across a business.
Genuine curiosity about AI's impact on construction and interest in helping clients adopt AI.
Commercial instincts, including the ability to identify account expansion and risk signals and partner with sales.
Ability to build relationships across organizations and secure multi-stakeholder buy-in, including at the executive level.
Clear communication skills for client success plans and product briefs, with initiative in choosing in-person or phone communication when appropriate.

Nice To Haves

Strongly preferred: experience in or alongside general contractors, owners, design firms, or construction technology, with an understanding of preconstruction workflows.
Experience working at or building within an early-stage startup.
Experience managing or mentoring other customer-facing team members.

Responsibilities

Own strategic customer engagements from contract signature onward, serving as the client's primary owner after the account executive hands off the account.
Build and maintain executive relationships and establish client trust throughout the customer experience.
Guide change management by learning client processes, co-designing workflows with clients and AEC specialists, securing executive buy-in, and training and onboarding teams.
Align with clients on desired outcomes and success measures, and create shared roadmaps to achieve them.
Conduct regular check-ins to assess results and address gaps in customer outcomes.
Track software usage, account metrics, relationship health, stakeholder engagement, and client sentiment; act proactively on emerging issues.
Represent the voice of the customer by turning client experiences, friction points, and successes into actionable input for the product and roadmap.
Coordinate LightTable account teams, including AEC specialists, and draw on product and engineering resources as needed.
Identify and drive strategic account expansion by engaging new stakeholders and organizational groups and supporting adoption of additional tools.
Develop engagement playbooks, processes, and standards, and advise leadership as the function grows.
Document playbooks and processes using a combination of AI tools and human talent.
Deliver structured feedback loops to product and engineering.
Support customer onboarding, time-to-first-value, workflow adoption, executive buy-in, team training, retention, expansion revenue, and customer satisfaction.