Business Engagement Lead – Sr. Manager
About The Position
The Business Engagement Lead is a techno-functional leader responsible for execution and operational governance of the patient services platform for the Specialty Business Unit. Embedded with Specialty BU operational leadership and patient services enablement leadership, this role serves as the day-to-day AI, technology, and data partner, translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations. The role aligns business strategy with technology solutions across CRM, digital engagement, data, analytics, and AI-enabled workflows, and drives adoption of technology and AI solutions by business users. The position builds relationships with senior business and patient services leaders, shapes technology plans and delivery sequencing, and owns Specialty Patient Services capability roadmaps and delivery governance. It is accountable for run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management. The role also partners with enterprise data and platform teams to implement and scale approved AI and analytics use cases, embedding them into workflows and ensuring privacy, security, and promotional compliance. The role is hybrid and requires working onsite two to three days per week. Travel may be required based on business needs. The preferred locations are NYHQ or Collegeville, Pennsylvania. The position is not eligible for a relocation package, although relocation assistance may be available based on business needs and eligibility. Candidates must have permanent U.S. work authorization; visa sponsorship is unavailable.
Requirements
- Bachelor's degree and at least 6 years of experience; or master's degree and at least 5 years of experience; or PhD and at least 1 year of experience.
- Experience supporting U.S. Commercial and/or Patient Services technology domains.
- Proven experience in business engagement, delivery governance, and escalation management.
- Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies.
- Working knowledge of data platforms and AI/analytics enablement, focused on implementation and adoption rather than strategy definition.
- Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment.
- Experience managing offshore or managed service delivery models.
- Permanent work authorization in the United States.
Nice To Haves
- U.S. commercial launch or major indication expansion experience.
Responsibilities
- Build trusted relationships with senior Business Unit leaders and the Patient Services leadership team.
- Serve as the primary AI, digital, and data partner for Specialty Business Unit Patient Services and as a member of its operational leadership teams.
- Translate business priorities into executable technology plans aligned with enterprise vision and business outcomes.
- Maintain understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements.
- Support business planning by shaping delivery plans, sequencing initiatives, and managing dependencies.
- Identify and implement AI and automation opportunities to improve efficiency and remove access barriers.
- Own Specialty Patient Services capability roadmaps, aligning them with launches, in-market optimization, operational challenges, and patient support needs.
- Lead governance for Specialty programs, enhancements, and releases, ensuring quality, timeliness, and compliance.
- Manage intake, prioritization, and backlog execution with Product, Platform, and Data teams.
- Own run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management.
- Contribute to fit-for-purpose governance for demand management, release planning, and risk escalation.
- Ensure adherence to system lifecycle, validation, and change management standards.
- Partner with enterprise data and platform teams to implement and scale approved AI and analytics use cases for Specialty and Patient Services.
- Drive business adoption of AI and analytics through workflow integration, training, and change management.
- Ensure AI solutions follow privacy, security, and promotional compliance guardrails.
- Travel based on business needs.
Benefits
- 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution
- Paid vacation, holidays, and personal days
- Paid caregiver, parental, and medical leave
- Medical, prescription drug, dental, and vision coverage
- Eligible to participate in Pfizer’s Global Performance Plan with a bonus target of 17.5% of base salary
- Eligible to participate in a share-based long-term incentive program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
