Sr. Business Engagement Lead - Director

Pfizer • New York City, NY

1d • Hybrid

About The Position

The Business Engagement Lead is a techno-functional leader accountable for strategy, execution and operational governance of patient services platform for Specialty BU. This role acts as the day-to-day AI, Technology and Data partner embedded with Specialty BU operational leadership team and patient services enablement leadership team, translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations. The Business Engagement Lead ensures alignment between business strategy and technology solution spanning CRM, digital engagement, data, analytics, and AI-enabled workflows. They are accountable for driving adoption of technology and AI solutions by the business users.

Requirements

• Applicant must have a bachelor's degree with at least 8 years of experience; OR a master's degree with at least 7 years of experience; OR a PhD with 5+ years of experience
• Experience supporting US Commercial and/or Patient Services technology domains; US commercial launch or major indication expansion experience preferred.
• Proven experience in business engagement, delivery governance, and escalation management
• Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies.
• Working knowledge of data platforms and AI/analytics enablement, with a focus on implementation and adoption rather than strategy definition.
• Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment.
• Experience managing offshore or managed service delivery models.
• Candidates must be authorized to be employed in the U.S. by any employer.
• U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
• This position requires permanent work authorization in the United States.

Nice To Haves

• US commercial launch or major indication expansion experience preferred.

Responsibilities

• Build trusted relationship with senior BU leaders and PSS Leadership team
• Serve as the primary AI, Digital and data partner for Specialty Business Unit Patient Services and sitting member of their operational leadership teams, owning the translation of business priorities into executable technology plans to deliver outcomes aligned to enterprise vision.
• Maintain deep understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements.
• Support business planning cycles by shaping realistic delivery plans, sequencing, and dependency management for technology initiatives.
• Identify opportunities to introduce and implement AI / Automation to deliver efficiency improvements and remove access barriers
• Partner with delivery lead and architecture team to ensure quick turn around on estimations and planning
• Manage allocated operating and project budgets for Specialty Patient Services initiatives.
• Develop team capability in Agile delivery, stakeholder management, and regulated commercial operations.
• Manage a team of colleague(s) and vendors to delivery necessary capabilities for Specialty BU
• Own the Specialty Patient Services capability roadmaps, ensuring alignment to critical launches, in-market optimization, operational challenges and evolving patient support needs.
• Lead governance for programs, enhancements, and releases for Specialty. Ensuring quality, timeliness, and compliance; manage intake, prioritization, and backlog execution in partnership with Product, Platform, and Data teams.
• Accountable for run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management.
• Establish fit-for-purpose governance for demand management, release planning, and risk escalation within scope; ensure adherence to system lifecycle, validation, and change management standards.
• Partner with Enterprise data and platform teams to implement and scale approved AI and analytics use cases relevant to Specialty and Patient Services.
• Drive business adoption through workflow integration, training, and change management.
• Ensure AI solutions are deployed in accordance with privacy, security, and promotional compliance guardrails.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director