Sr. Customer Engagement Manager 3 - 20069

Northrop Grumman•Roy, CA

3d•$151,500 - $263,200•Onsite

About The Position

Northrop Grumman Defense Systems is seeking a Sr. Customer Engagement Manager 3 to support the Sentinel (GBSD) Ground Based Strategic Deterrent program. The position will be located in Roy, Utah, or Vandenberg AFB, California, and serves as a primary bridge between Northrop Grumman senior leadership and Department of War (DoW) customers. Reporting to the Division Government Relations Director, the role coordinates government relations and customer engagement activities with internal leaders and teams across Government & Community Relations, Legislative Affairs, Facilities, Security, Communications, and program organizations. The manager plans and supports senior-level meetings, briefings, distinguished visitor tours, and Sentinel program events at locations including Utah, Vandenberg Space Force Base, Sentinel deployment sites in Montana, North Dakota, Wyoming, Nebraska, and Colorado, and other locations as needed. The position involves occasional travel to customer locations, with the posting specifying travel up to 40% in its basic qualifications. The standard schedule is 9/80: nine-hour days Monday through Thursday and every other Friday off. Relocation assistance may be available. The position requires an active DoD Top Secret clearance with SAP eligibility.

Requirements

Bachelor’s degree and 8 years of related experience; or a master’s degree and 6 years of related experience; or 4 additional years of related experience in lieu of a degree.
At least 5 years of experience leading projects or cross-functional teams.
At least 5 years of experience interfacing directly with DoW and military senior officials, with a strong record of planning and executing engagements.
Active DoD Top Secret clearance with SAP eligibility.
Willingness to travel up to 40% of the time.

Nice To Haves

Excellent written and verbal communication skills, including proven ability to prepare and present senior-level materials, reports, and briefings.
Prior military or DoW experience, especially in ICBM operational and test missions.
Experience with distinguished visitor support and customer engagement.
Demonstrated ability to drive inclusive organizational change.

Responsibilities

Serve as the central conduit for all tiers of DoW customer interaction, ensuring clear and timely communication and alignment across functional areas.
Plan, coordinate, and execute customer and distinguished visitor visits, symposia, conferences, ribbon cuttings, site tours, Sentinel demonstrations, mission briefings, and stakeholder orientations.
Coordinate with Site Activation Task Forces, the Combined Test Force, the Sentinel System Program Office, and other cross-divisional leads to resolve scheduling conflicts and align activities.
Lead initiatives to streamline engagement management, budgeting, and reporting for high-visibility meetings and events.
Mentor cross-functional project teams and oversee junior managers and coordinators.
Develop inputs to and manage annual budgets for engagement activities and demonstration facilities.
Travel to Roy and Promontory, Utah; Vandenberg SFB, California; and other customer sites, including FE Warren AFB, Minot AFB, and Malmstrom AFB, to support or lead engagements.