Engagement Director 3
About The Position
Genpact is seeking an Engagement Director to lead AI-powered transformations and solve real-world business challenges. The company is at the forefront of AI and digital innovation, exemplified by its AI Gigafactory, which accelerates the scaling of advanced technology solutions for global enterprises. This role is for individuals who thrive in a fast-moving, innovation-driven environment, enjoy building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible. Genpact leverages process intelligence and artificial intelligence to deliver measurable outcomes, providing innovative solutions that transform how businesses run, powered by a team with an active learning mindset and client centricity.
Requirements
- Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
- AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)
- Professional Cloud Architect - Google
- Agile Methodology
- Change Management
- Client Relations
- Collaboration Tools
- Design Thinking
- Executive Presence
- Inclusion
- Modernizing Operations
- People Leadership
- Personal Effectiveness
- Project Management
- Risk Management
- Scaled Agile Framework (SAFe)
- Storytelling
- English (Required)
- Language Proficiency - Proficient - C2
Responsibilities
- End-to-End Engagement Ownership: Manage multiple D365 programs, ensuring delivery quality, adherence to timelines, and client satisfaction. Serve as the single point of accountability for the client.
- Client Relationship Management: Build and maintain strong relationships with CXO-level stakeholders (CFO, CIO, COO). Handle escalations and lead strategic discussions.
- Delivery Governance: Oversee project managers, solution architects, and functional leads. Ensure risks are managed, projects remain on track, and best practices are followed.
- Commercial & Financial Ownership: Manage project budgets, profitability, billing, and revenue forecasting. Drive commercial success of the engagement.
- Pre-Sales & Business Growth: Support proposals, RFP responses, and identify opportunities for upsell/cross-sell within existing accounts.
- Team Leadership: Lead large teams including PMs, architects, and consultants. Ensure resource planning, team performance, and delivery excellence.
- Strategic Alignment: Align D365 solutions with client business goals, providing transformation roadmaps and digital strategy inputs.
- D365 Expertise: Strong understanding of D365 F&O and/or CE modules, including architecture and functional scope.
- Leadership Skills: Proven ability in stakeholder management, conflict resolution, and decision-making under pressure.
- Business & Commercial Acumen: Experience in budget management, revenue forecasting, and contract governance.
- Communication Skills: Exceptional CXO-level communication, presentation, and negotiation skills.
Benefits
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
