Engagement Director

HSO Group B.V.•United States, NY

About The Position

As an Engagement Director, you will serve as the executive leader for a portfolio of 3-5 strategic client accounts, representing more than $10 million in total revenue. Your primary responsibility will be ensuring alignment between client objectives and HSO’s business goals. You will own overall client satisfaction, retention, and reference ability across assigned accounts, acting as the executive escalation point for critical client concerns and complex issues. This role involves building and strengthening trusted relationships with client executives, sponsors, and key stakeholders, positioning HSO as a strategic advisor and long-term partner. You will lead account planning efforts and growth strategies to expand revenue through additional services, solution offerings, and geographic opportunities. Collaboration with Sales, Delivery, Practice Leaders, and Solution Leads is key to identifying, pursuing, and closing account expansion opportunities. Driving financial performance across assigned accounts by maintaining or exceeding profitability targets, utilization goals, and commercial objectives is crucial. You will ensure strong commercial governance through disciplined change order management and minimal non-billable leakage (less than 2.5%). Identifying opportunities to help clients achieve business growth objectives through broader adoption of Microsoft solutions and services is also a key aspect of this role. You will oversee portfolio delivery performance, ensuring engagements meet client expectations, strategic goals, quality standards, and business outcomes. This includes reviewing engagement health across financial performance, delivery quality, staffing, resource allocation, and risk management, while coaching Engagement Managers on proactive client communications, issue resolution, and mitigation strategies. Ensuring consistent application of HSO delivery methodology, governance processes, and best practices across all client engagements is expected. Finally, you will provide executive account health reporting and quarterly business reviews, contributing insights and recommendations that improve engagement performance and delivery excellence.

Requirements

Significant experience leading strategic client relationships, large-scale account portfolios, or enterprise programs within a consulting, professional services, or technology services environment.
Demonstrated success managing complex client engagements involving multiple service lines, stakeholders, and delivery teams.
Proven experience developing and executing account growth strategies that drive revenue expansion and improve client outcomes.
Strong financial acumen with experience managing account profitability, utilization, margins, and commercial performance.
Experience overseeing delivery governance, engagement performance, resource allocation, and risk management across large programs.
A track record of building executive-level client relationships and serving as a trusted advisor to senior stakeholders.
Experience partnering with Sales, Solution, and Delivery leaders to identify and close new business opportunities within existing accounts.
Strong communication, presentation, and executive reporting skills, including experience leading quarterly business reviews and account health discussions.

Nice To Haves

Experience working within Microsoft-focused consulting, cloud, business applications, data, AI, or digital transformation environments is highly desirable.

Responsibilities

Serve as the executive leader for a portfolio of 3-5 strategic client accounts representing more than $10 million in total revenue, ensuring alignment between client objectives and HSO’s business goals.
Own overall client satisfaction, retention, and reference ability across assigned accounts while serving as the executive escalation point for critical client concerns and complex issues.
Build and strengthen trusted relationships with client executives, sponsors, and key stakeholders, positioning HSO as a strategic advisor and long-term partner.
Lead account planning efforts and growth strategies that expand revenue through additional services, solution offerings, and geographic opportunities.
Partner closely with Sales, Delivery, Practice Leaders, and Solution Leads to identify, pursue, and close account expansion opportunities.
Drive financial performance across assigned accounts by maintaining or exceeding profitability targets, utilization goals, and commercial objectives.
Ensure strong commercial governance through disciplined change order management and minimal non-billable leakage of less than 2.5%.
Identify opportunities to help clients achieve business growth objectives through broader adoption of Microsoft solutions and services.
Oversee portfolio delivery performance, ensuring engagements meet client expectations, strategic goals, quality standards, and business outcomes.
Review engagement health across financial performance, delivery quality, staffing, resource allocation, and risk management, while coaching Engagement Managers on proactive client communications, issue resolution, and mitigation strategies.
Ensure consistent application of HSO delivery methodology, governance processes, and best practices across all client engagements.
Provide executive account health reporting and quarterly business reviews while contributing insights and recommendations that improve engagement performance and delivery excellence.