Senior Engagement Manager

Redwood Software

About The Position

Engagement Managers at Redwood are part of the Professional Services team and manage successful engagements for new and existing customers. They work closely with Sales to support the sales pipeline, sell Professional Services, and develop Statements of Work defining project goals, scope, and deliverables. The role includes planning and managing multiple implementations, overseeing project delivery, and helping customers reach successful implementations of Redwood products. The manager develops project plans and tracks risks, issues, and finances; communicates milestones, delivery estimates, and potential delays; leads projects to completion on time and within budget; and provides progress reports to executives and stakeholders. They forecast and manage resources, identify project gaps and recommend process improvements, contribute to Professional Services KPIs, and seek opportunities to optimize work and improve efficiency through AI initiatives.

Requirements

At least 5 years of experience in a customer-facing program or project leadership role, planning and managing multiple enterprise-level engagements of varying sizes and complexities.
At least 2 years of experience leading workload or business process automation engagements.
ERP experience; SAP experience is relevant.
Ability to manage multiple engagements simultaneously.
Curiosity and inquisitiveness.
Excellent written, verbal, and presentation skills for technical and management audiences, including effective interaction with senior executives and C-level personnel.
Strong organizational skills and ability to manage competing customer demands, priorities, commitments, and projects.
Strong time-management skills and ability to calibrate priorities daily.
Strong analytical skills related to technical and project management issues.
Ability to troubleshoot technical issues at a high level and determine an appropriate path to resolution.
Customer-service orientation, with business development and customer relationship management experience.
Ability to facilitate cross-team collaboration with teams working in person and virtually.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Nice To Haves

Project management certification.
Awareness of SAP Rise and S4/Hana.
Experience with Professional Services Automation (PSA) software.
Experience with Smartsheet.
Experience selling Professional Services to new or prospective clients before implementation.

Responsibilities

Work with Sales to support the sales pipeline, sell Professional Services, and develop Statements of Work defining project goals, scope, and deliverables.
Develop project plans and track risks, issues, and financial deliverables for implementations.
Communicate project milestones, estimated delivery dates, and potential delays to customers and internal stakeholders.
Manage and lead multiple projects day to day, ensuring completion on time and within budget.
Liaise with executives and project stakeholders and provide progress reports as required.
Predict the resources needed to meet project objectives and manage resources effectively and efficiently.
Respond to customer questions and guide customers toward successful Redwood product implementations.
Identify project gaps and recommend improvements to project management and implementation processes.
Work with Professional Services management to meet and exceed team KPIs.
Identify opportunities to optimize work and drive efficiency through AI initiatives.