Senior End User Device Technician

MANTECH•Annapolis Junction, MD

6d•$85,000 - $141,600•Onsite

About The Position

MANTECH seeks an experienced, customer-oriented Workplace Technology Engineer (EUD Technician) to support its workplace technology ecosystem. The role is suited to someone with a strong desktop engineering background who is motivated to cross-train and develop expertise across desktops, KVMs, video conferencing technology, video walls, imaging, printers, and SSL certificates. The position provides advanced end-user device and workplace technology support to government intelligence agencies and requires an active TS/SCI clearance with polygraph. The technician serves as a final escalation point for complex Windows desktop, laptop, application, and operating system deployment issues. The role maintains and optimizes system imaging, application packaging, and automated deployments; manages user provisioning and permissions; and partners with network and cybersecurity engineering teams to resolve infrastructure issues affecting end-user devices. It also involves endpoint and collaborative technology deployment and maintenance, hardware lifecycle refreshes, asset disposition, equipment inventories, and logistical support. The position deploys and supports conference room audio-visual equipment, video walls, and digital signage, and provides Tier 3 support to field operations teams. On-site support across regional locations is required, with travel up to 25% depending on business and project demands. The role is based onsite in Annapolis Junction, Maryland.

Requirements

Bachelor’s degree in computer science or information technology, or an equivalent combination of trade certifications.
At least 5 years of professional IT experience.
Strong willingness to learn and perform hardware installation, troubleshooting, and structured cabling for diverse end-user devices and workplace technologies.
Track record in a customer-facing technical role, communicating technical details clearly and empathetically to end users.
Strong desire to learn; the employer notes that applicants are not expected to have all the listed skills but should be technically strong and eager to learn.
CompTIA Network+ or Security+ certification.
Current, active TS/SCI clearance with polygraph.

Nice To Haves

Basic exposure to control systems such as Crestron, Extron, Q-SYS, or AMX.
Familiarity with professional audio signals, mixer configurations, or video routing matrices.
Exposure to radio frequency concepts, walkie-talkie programming, or wireless telemetry.
Experience with a ticketing system, preferably ServiceNow or JIRA.
Comfort replacing motherboards, memory, and peripherals, alongside knowledge of structured data cabling principles.
Proficiency in structured cabling infrastructure, including hands-on installation, fiber or copper splicing, and custom cable fabrication.
Expert-level ability to troubleshoot enterprise Windows 10/11 environments.
Understanding of TCP/IP networking, DHCP, DNS, VLAN routing, and troubleshooting how physical devices interact with networks.
Experience with Land Mobile Radio systems.
Interest in future sponsored certifications, including the Crestron Certified Programmer track or relevant LMR platform certifications.

Responsibilities

Serve as a final escalation point for complex Windows desktop, laptop, application, and operating system deployment issues.
Maintain and optimize system imaging, application packaging, and automated deployments using enterprise tools such as Intune and SCCM.
Manage user provisioning, security permissions, and group policies via Active Directory (AzureAD).
Partner with network and cybersecurity engineering teams to isolate, diagnose, and resolve cross-functional infrastructure bottlenecks affecting end-user devices.
Deploy, maintain, and troubleshoot workplace endpoints, network peripherals, and collaborative office technologies, including their installation and physical cabling infrastructure.
Execute hardware lifecycle refreshes, technology modernizations, and special projects while meeting Service Task Order requirements and established service level agreements.
Follow asset disposition protocols, including proper equipment classification and data sanitization in compliance with security and industry standards.
Conduct equipment surveys and inventories, update databases, and assist with equipment logistics.
Provide on-site operational and technical support across regional locations, with travel up to 25% based on business and project demands.
Deploy, configure, and maintain conference room audio-visual equipment, including microphones, cameras, displays, and control systems such as Crestron and Haivision.
Install, calibrate, and troubleshoot video walls and digital signage across the globe.
Provide Tier 3 support for the listed technologies to the field operations team.