Senior End User Engineer

Fiserv • Omaha, NJ

2d

About The Position

The End User Computing Windows Engineer provides technical support, maintenance, and optimization for end-user devices and applications, with a focus on Windows operating systems and related technologies. The role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across different hardware and software configurations.

The engineer supports users, manages Windows operating systems and applications, and configures endpoint management tools such as SCCM, Intune, and JAMF. The position also includes documenting issues and procedures, developing custom reports in SCCM and Intune, and identifying opportunities to improve and automate end-user computing processes. The role requires rotational on-call availability during non-standard and/or overnight hours.

Requirements

• At least 6 years of hands-on experience engineering Windows operating systems (Windows 10 and 11) and related technologies.
• At least 4 years of scripting experience with PowerShell and Bash for automation and systems management.
• At least 4 years of experience engineering with Microsoft Intune, SCCM, Active Directory, and Microsoft 365.
• At least 4 years of experience engineering with Mobile Device Management (MDM) tools and infrastructure.
• At least 4 years of experience with software packaging, deployment systems, and automated workstation build methodologies.
• Bachelor's degree in a related field, or an equivalent combination of education, military, and work experience.
• Availability for rotational on-call work during non-standard and/or overnight hours.
• Ability to use a computer and audio equipment.

Nice To Haves

• ITIL v4 certification and experience using ServiceNow.
• Strong technical knowledge across IT domains such as networking, security, servers, and cloud.
• Proficient understanding of ports and protocols, TCP/IP, and firewall policies and designs.
• Familiarity with IT security and compliance best practices.
• Knowledge of network infrastructure, security protocols, and application management.
• Strong communication and collaboration skills, with experience working in cross-functional agile teams.

Responsibilities

• Assist end-users by phone, email, or in person, resolving hardware and software issues and ensuring timely service-ticket resolution.
• Install, configure, and maintain Windows operating systems, including Windows updates, security patches, and software installations.
• Implement and manage device configurations, endpoint security, and user access controls to protect end-user devices and data.
• Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
• Configure and manage endpoint management tools such as SCCM, Intune, and JAMF for device provisioning, compliance, and application delivery.
• Train and guide end-users on technology, best practices, and new features, and assist with basic IT tasks.
• Document technical issues, solutions, and troubleshooting steps and contribute to a knowledge base.
• Develop custom reports in SCCM and Intune, including configurations, processes, and procedures.
• Identify process-improvement and automation opportunities, using scripting tools to streamline end-user computing tasks.

Benefits

• Annual incentive opportunity for eligible associates, potentially delivered as a mix of cash bonus and equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior