End User Device Technician

MANTECH•Annapolis Junction, MD

6d•$85,000 - $141,600•Onsite

About The Position

MANTECH is seeking an experienced, customer-oriented Workplace Technology Engineer (EUD Technician) to support its workplace technology ecosystem in a national security environment. The role combines desktop engineering with installation, maintenance, troubleshooting, and support for endpoints and collaborative workplace technologies, including desktops, KVMs, video conferencing equipment, video walls, imaging, printers, and SSL certificates. The technician serves as a final escalation point for complex endpoint issues and provides Tier 3 support to field operations. The position is onsite in Annapolis Junction, Maryland, and requires travel of up to 25% based on business and project demands. An active TS/SCI clearance with polygraph is required.

Requirements

Bachelor’s degree in computer science or information technology, or an equivalent combination of trade certifications.
At least 5 years of professional IT experience.
Strong willingness to learn and perform hardware installation, troubleshooting, and structured cabling for diverse end-user devices and workplace technologies.
Track record in a customer-facing technical role, communicating technical details clearly and empathetically to end users.
Strong motivation to learn; the employer states that candidates need not already have all listed skills but should be technically strong and eager to learn.
CompTIA Network+ or Security+ certification.
Current/active TS/SCI clearance with polygraph.

Nice To Haves

Basic exposure to control systems such as Crestron, Extron, Q-SYS, or AMX.
Familiarity with professional audio signals, mixer configurations, or video routing matrices.
Exposure to radio-frequency concepts, walkie-talkie programming, or wireless telemetry.
Experience with a ticketing system, preferably ServiceNow and/or JIRA.
Experience replacing motherboards, memory, and peripherals, as well as knowledge of structured data cabling principles.
Proficiency in structured cabling infrastructure, including installation, fiber/copper splicing, and custom cable fabrication.
Expert-level ability to troubleshoot enterprise Windows 10/11 environments.
Understanding of TCP/IP networking, DHCP, DNS, VLAN routing, and how physical devices interact with networks.
Experience with Land Mobile Radio systems.
Interest in future sponsored certifications, such as the Crestron Certified Programmer track or relevant LMR platform certifications.

Responsibilities

Act as a final escalation point for complex Windows desktop, laptop, application, and operating system deployment issues.
Maintain and optimize system imaging, application packaging, and automated deployments using enterprise tools such as Intune and SCCM.
Manage user provisioning, security permissions, and group policies through Active Directory (AzureAD).
Partner with network and cybersecurity engineering teams to diagnose and resolve infrastructure issues affecting end-user devices.
Deploy, maintain, and troubleshoot workplace endpoints, network peripherals, and collaborative office technologies, including installation and associated physical cabling.
Execute hardware lifecycle refreshes, technology modernization, and special projects while meeting Service Task Order requirements and service-level agreements.
Follow asset disposition protocols, including equipment classification and data sanitization in accordance with security and industry standards.
Conduct equipment surveys and inventories, update databases, and assist with equipment logistics.
Provide on-site operational and technical support across regional locations, traveling up to 25% as required.
Deploy, configure, and maintain conference-room audiovisual equipment, including microphones, cameras, displays, and control systems such as Crestron and Haivision.
Install, calibrate, and troubleshoot high-impact video walls and digital signage across global locations.
Provide Tier 3 support for the listed technologies to the field operations team.