Senior Employee Housing Coordinator

Vail Resorts•Keystone, FL

About The Position

The Sr. Housing Experience Coordinator supports Vail Resorts Employee Housing and helps execute the Wellness Strategy in partnership with housing managers, assistant managers, and Employee Housing leadership. The role helps create safe, inclusive, welcoming, and vibrant housing communities by supporting resident well-being, community engagement, customer service, and housing operations. The coordinator serves as a resource, role model, advocate, and partner for employee residents, helping them navigate challenges, access support, and build positive connections. Responsibilities may change throughout the year according to seasonal demands, resident needs, and business priorities. The position is winter seasonal for 2026/2027, with full-time hours available. Starting pay is $20.50–$23.58 per hour. Housing is available, and applicants must be at least 18 years old. The position requires balancing resident support with operational priorities in a fast-paced environment.

Requirements

High school diploma; applicants must be at least 18 years old.
At least 1 year of experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills.
At least 1 year of experience managing and maintaining data, with a strong focus on accuracy and organization.
Ability to handle confidential information discreetly and in compliance with data protection regulations.
Strong attention to detail and ability to review work for accuracy, manage multiple tasks, and maintain high quality standards.
Proficiency with computer systems and software, including Microsoft Office Suite, and ability to quickly learn new technologies.

Nice To Haves

Some college coursework or a college degree.
Experience with conflict resolution.
Experience working with people in a mental health capacity.
Experience in event planning and execution.
Experience with StarRez or other room management software.

Responsibilities

Execute and support the Employee Housing Wellness Strategy and standardized wellness programming.
Plan, facilitate, document, and evaluate social, recreational, educational, and community-building programs.
Build positive relationships with residents, provide customer service, and maintain a visible and accessible presence in housing communities.
Help residents navigate transitions and connect them with mental health, physical wellness, Employee Assistance Program, and other resources.
Facilitate conflict resolution and roommate mediation, promoting a respectful community environment.
Support resident communications, newsletters, programs, and engagement opportunities.
Respond to resident requests through the EpicEmployee platform within service-level expectations; create, manage, and track support cases.
Partner with Employee Relations, Human Resources, Housing Leadership, and community resources to support residents and resolve complex situations.
Support community safety initiatives, emergency response protocols, and referral services.
Maintain accurate documentation and compliance with housing policies, procedures, legal requirements, and regulatory standards.
Coordinate resident communications about move-ins, move-outs, property notices, policy updates, and failure-to-depart matters.
Support housing compliance processes, including assistance animal requests, resident documentation, and license agreements.
Manage key control, parking assignments, access credentials, audits, and tracking systems.
Facilitate move-in and move-out operations, including inspections, check-in packets, occupancy transitions, and personal property management.
Assist with reporting, tracking, and continuous improvement initiatives.
Conduct property inspections and provide on-site support to identify community, building, and unit needs.
Coordinate with internal teams and third-party vendors on maintenance, safety, operational, and facility needs.
Support front desk operations, occupancy management, resident arrivals, and other housing functions as needed.
Build partnerships with internal stakeholders, community organizations, mental health providers, law enforcement, and other external resources.
Collaborate across Employee Housing teams, provide cross-functional support, and participate in special projects and initiatives.
Perform other duties as assigned.