Senior Employee Housing Coordinator

Vail Resorts•Keystone, CO

12d•$21 - $24

About The Position

The Senior Employee Housing Coordinator is a key member of the Vail Resorts Employee Housing team, supporting implementation of the Wellness Strategy in partnership with housing managers and Employee Housing leadership. The role helps create welcoming, safe, inclusive, and vibrant housing communities while supporting resident well-being, community engagement, customer service, and housing operations. The coordinator serves as a resource, role model, advocate, and partner for employee residents, helping them navigate challenges, access resources, and build positive community connections. The position combines resident-focused wellness support with operational responsibilities. It contributes to resident programs and engagement, case management and referrals, housing administration, property support, and cross-functional initiatives. Responsibilities may change throughout the year in response to seasonal demands, resident needs, and business priorities. This is a winter seasonal 2026/2027 position, with full-time hours available. Starting pay is $20.50–$23.58 per hour, and employee housing is available.

Requirements

At least 18 years of age.
High school diploma; some college coursework or a college degree is preferred.
At least 1 year of experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills.
At least 1 year of experience managing and maintaining data, with a strong focus on accuracy and organization.
Ability to handle confidential information discreetly and in compliance with data protection regulations.
Strong attention to detail and ability to review work for accuracy, manage multiple tasks, and maintain high quality standards.
Proficiency with computer systems and software, including Microsoft Office Suite, and ability to learn and adapt to new technologies.

Nice To Haves

Experience with conflict resolution.
Experience working with people in a mental health capacity.
Experience in event planning and execution.
StarRez or other room management software experience.
Some college coursework or a college degree.

Responsibilities

Support the Employee Housing Wellness Strategy and deliver programming aligned with the Employee Housing Programming Model, the Eight Dimensions of Wellness, and company values.
Plan, facilitate, document, and evaluate social, recreational, educational, and community-building programs.
Provide exceptional customer service and build positive relationships with residents; remain visible and accessible in housing communities and document interactions appropriately.
Help residents navigate transitions and connect them with mental health, physical wellness, Employee Assistance Program, and other support resources.
Facilitate conflict resolution and roommate mediation, promoting respectful community environments.
Support resident-facing communications, newsletters, programs, and engagement opportunities.
Respond to resident requests through the EpicEmployee platform and create, manage, and track support cases.
Partner with Employee Relations, Human Resources, Housing Leadership, and community resources to support residents, de-escalate complex situations, and identify solutions.
Support community safety initiatives, emergency response protocols, and referral services.
Maintain accurate documentation and support compliance with housing policies, procedures, legal requirements, and regulatory standards.
Coordinate move-in and move-out communications, property notices, policy updates, and failure-to-depart communications.
Support Assistance Animal requests, resident documentation, and license agreement administration.
Manage key control, parking assignments, access credentials, audits, and tracking systems.
Facilitate move-in and move-out operations, including inspections, check-in packets, occupancy transitions, and personal property management.
Assist with reporting, tracking, and continuous improvement initiatives.
Conduct property inspections and provide on-site support to identify community, building, and unit needs.
Work with internal teams and third-party vendors on maintenance, safety, operational, and facility-related needs.
Support front desk operations, occupancy management, resident arrivals, and other housing functions as needed.
Build partnerships with internal stakeholders, community organizations, mental health providers, law enforcement, and other external resources.
Collaborate across Employee Housing teams and provide cross-functional support for seasonal priorities, special projects, and other assigned duties.
Contribute to continuous improvement, resident advocacy, and operational excellence.