Senior Employee Assistance Plan (EAP) Counselor

Goldbelt, Inc.•Springfield, MO

About The Position

The Senior Employee Assistance Plan (EAP) Counselor provides confidential, short-term counseling and referral services to National Geospatial-Intelligence Agency (NGA) federal employees, managers, and organizational components to support mental health, well-being, and workplace productivity. The Counselor delivers behavioral health services under the NGA EAP in accordance with professional standards and federal guidelines, helping employees address personal challenges that may affect work performance, including stress, divorce, burnout, family issues, and financial or legal concerns. The role also collaborates with agency leadership to align services with EAP objectives and employee-support strategies. This position is contingent upon the successful award of a contract currently under bid. Services include scheduled and walk-in counseling, virtual sessions, urgent and onsite support, referrals, seminars, briefings, and development of informational resources. The Counselor documents sessions, maintains accurate records, protects confidentiality, and ensures compliance with applicable state and federal laws, regulations, agency protocols, and privacy requirements.

Requirements

Master’s degree in counseling, social work, psychology, or a related field.
At least 3 years of experience.
Licensed mental health professional, such as LCSW, LPC, or LMFT.
Active TS/SCI clearance.
Ability to successfully pass a background check.
Expertise in behavioral and mental health counseling, crisis intervention, and employee wellness strategies.
Familiarity with federal EAP guidelines and confidentiality standards, and ability to assess and address a broad range of personal and work-related issues.
Strong interpersonal and communication skills for sensitive one-on-one interactions.
Knowledge of referral networks and community resources for extended care.

Responsibilities

Provide expert advice and confidential counsel to federal employees experiencing behavioral matters that affect work productivity.
Conduct short-term counseling for Government employees, generally up to six sessions per issue, and help identify alternatives afterward.
Administer virtual sessions, which may include an employee’s spouse and dependent children.
Respond to critical or urgent incidents requiring onsite EAP support and discuss referral services as appropriate.
Occasionally support crisis or urgent matters beyond regular shifts through in-person or telephone counseling under the supervision of qualified counselor supervisors, a licensed clinical psychologist, or a social worker.
Report urgent and emergent situations to Government Points of Contact and provide resources for long-term counseling needs.
Administer seminars and presentations in support of the NGA workforce.
Prepare outlines of alternative resources, such as local community resources and private insurance, for discussion with clients.
Provide weekly in-person or virtual briefings and information sessions on mental health, resiliency, or work-life topics.
Deliver and maintain a confidential online library of professionally accurate informational, educational, and health and wellness resources on EAP and work-life topics.
Submit website utilization reports with mutually agreed contents, as well as quarterly and annual reports by email as prescribed.
Conduct promotional campaigns to ensure eligible people, including those in geographically dispersed regions, know about EAP services and how to access them.
Ensure EAP policies and procedures comply with state and federal laws and regulations; document sessions and maintain accurate records in accordance with agency protocols and privacy regulations.
Provide scheduled and walk-in, one-to-one short-term counseling for workplace and career concerns, emotional and mental health, relationship dynamics, work-life integration, health, and wellness.
When the six-session limit is reached, work with the Counselor Supervisor to identify and discuss appropriate alternative resources.
Provide one onsite session to eligible contractors or military personnel for an urgent issue, then discuss referral options for continued support.
Screen for substance-use disorders and assist clients with appropriate treatment referrals.
Maintain professional, accurate, and timely client-service practices consistent with high counseling standards.