Senior Email Marketing Technology & CRM Manager

Linda Werner & Associates

1d•Remote

About The Position

The Senior Email Marketing Technology & CRM Manager supports the technical planning, implementation, and optimization of large-scale email marketing and lifecycle programs. The role focuses on marketing technology infrastructure, especially Salesforce Marketing Cloud (SFMC), email deliverability, audience segmentation, data readiness, and cross-functional execution. It emphasizes technical strategy, program readiness, and scalable execution rather than email copywriting or creative development. The successful candidate will work across marketing, data, analytics, and engineering functions to improve audience planning, deliverability, and technical execution, while helping establish more efficient and scalable marketing processes. The position is remote, with New York preferred, and is a six-month contract scheduled for 40 hours per week, Monday through Friday, in eight-hour shifts.

Requirements

At least 8 years of experience in email marketing technology, marketing operations, lifecycle marketing, CRM, or related technical marketing disciplines; exceptional candidates with slightly less experience may be considered.
Strong working knowledge of Salesforce Marketing Cloud (SFMC), including audience segmentation, data models, and operational workflows.
Demonstrated expertise in email deliverability, including sender reputation, authentication, suppression strategies, and inbox placement.
Experience supporting the technical implementation and operational execution of large-scale email marketing programs.
Ability to translate marketing objectives into technical requirements involving audiences, data inputs, measurement, and governance.
Strong analytical and problem-solving abilities, including experience partnering with analytics and engineering teams.
Demonstrated success collaborating across complex, matrixed organizations and influencing stakeholders without direct authority.
Excellent written and verbal communication skills, including the ability to develop technical documentation and drive stakeholder alignment.
English language proficiency is required.

Nice To Haves

Experience supporting content strategy or email marketing programs at scale.
Broader experience in email marketing strategy and lifecycle campaign planning.
Experience coordinating projects, managing implementation timelines, and driving operational readiness.
Background supporting consumer technology, digital platforms, or other large-scale marketing environments.
Experience navigating complex enterprise processes and collaborating with distributed teams.

Responsibilities

Provide technical guidance on Salesforce Marketing Cloud setup, configuration, and operational best practices.
Support the technical planning and implementation of large-scale lifecycle and email marketing programs.
Evaluate existing marketing technology workflows and recommend improvements to scalability, efficiency, and execution.
Translate business objectives into technical marketing requirements, including data inputs, audience logic, tracking, and measurement.
Provide expertise in email deliverability, including sender reputation, authentication, suppression strategies, and list hygiene.
Define and document audience creation and segmentation requirements, including eligibility criteria, exclusions, and holdout groups.
Partner with analytics and data teams to validate audience availability, data integrity, and segmentation logic.
Identify technical and operational factors impacting inbox placement, campaign performance, and deliverability.
Collaborate with marketing operations, analytics, engineering, data, and campaign execution teams to ensure successful program delivery.
Translate complex technical requirements into actionable plans for business and technical stakeholders.
Influence decision-making and drive alignment across multiple teams without direct reporting authority.
Assess technical readiness for marketing campaigns, including data availability, audience logic, measurement, and governance.
Identify potential execution challenges and recommend solutions to improve operational effectiveness.
Develop technical documentation, implementation guidelines, playbooks, and stakeholder communications.