Senior Disaster Recovery Advisor, Rebuild

Bright Harbor•Austin, TX

2h•Onsite

About The Position

At Bright Harbor, we help people rebuild stronger after disaster strikes. Our platform guides individuals and families through one of the hardest moments in their lives: navigating funding and rebuild planning with clarity and confidence. We combine expert guidance with technology and trusted service partners to make recovery feel less overwhelming and more human. We’re growing fast and hiring mission-driven operators who can turn empathy into action. This is Bright Harbor's most senior survivor-facing role. The Senior Disaster Recovery Advisor guides survivors through the recovery process, with a focus on funding, rebuild planning, and the construction decisions that determine whether a family can actually get home. They bring an additional layer of expertise that most advisors don't have: deep, hands-on knowledge of residential construction. When a displaced family receives a contractor scope they can't interpret, a budget that doesn't add up, or a rebuild proposal that doesn't match their settlement, this is the person who steps in. Construction expertise is the foundation of this role. Recovery navigation is the supporting layer. Together, they make you the most valuable person in a survivor's recovery. You will carry your own caseload of complex clients and serve as a senior resource for the broader Advisor and company-wide team on escalated cases. Backgrounds that tend to do well here: residential contractors, project managers, construction estimators, independent appraisers, QA/QC specialists, housing counselors, and construction consultants who have crossed into claims or recovery work.

Requirements

Significant hands-on experience in residential construction, as a contractor, estimator, project manager, housing counselor, or construction consultant
Experience in disaster recovery, insurance claims, or survivor recovery navigation
Demonstrated ability to guide individuals or families through high-stakes, emotionally complex situations
Able to read and interpret scopes of work, line-item budgets, appraisal reports, and contractor proposals with confidence
Clear, empathetic communicator, equally effective with a grieving homeowner and a technical construction document
Highly organized and self-directed, with strong follow-through across a complex caseload
Energized by building something, owning outcomes, and operating in a fast-moving environment where priorities shift and your judgment matters
Expected to actively use AI tools to move faster, improve the quality of your work, and rethink how problems get solved
Comfortable with AI and genuinely curious about it

Nice To Haves

Familiarity with Xactimate estimates or large-loss residential claims
Experience working alongside adjusters, carriers, or TPAs
Experience in construction project management, construction appraisal, or quality assurance
Background in catastrophe response or large-scale disaster deployments
Prior experience in a startup or high-growth environment

Responsibilities

Guide survivors through the full recovery process, with a focus on insurance funding, rebuild planning, and construction decisions
Manage a caseload of complex, high-stakes client engagements - primarily total losses and severe partial losses - with clarity and steady presence
Translate complicated insurance and recovery processes, settlement terms, and contractor proposals into decisions families can actually make
Connect clients with trusted resources, vendors, and specialists based on their specific situation
Document each case accurately within the Bright Harbor platform from intake through resolution
Review contractor scopes of work, line-item budgets, and project estimates on behalf of survivors
Identify gaps, omissions, inflated costs, or red flags that a homeowner would not catch on their own
Flag misalignment between a contractor's scope and an insurance settlement, and help clients act on it
Explain construction budgets, material and resilience choices, and rebuild timelines in plain language
Help survivors understand their options, including what to accept, what to question, and what to negotiate
Advise on rebuild sequencing and phasing when the budget is constrained or timelines are uncertain
Serve as a senior resource for Bright Harbor Advisors on complex or escalated cases
Contribute to training, onboarding materials, and quality standards for Advisors, external case managers, and platform subject matter
Surface patterns from the field, including pricing trends and contractor dynamics, and inform how Bright Harbor operates