Senior Director, Technology - Enterprise Service Operation & Delivery

ABM • Atlanta, GA

81d

About The Position

The Senior Director of Technology within our Enterprise Service Operations and Delivery Technology organization will lead the development, execution and maintenance of enterprise-wide technology solutions to achieve ABM’s vision to establish an industry-leading Service O & Management organization (“SO&M”) that delivers next-generation facilities management capabilities while achieving operational excellence and ‘best-in-class’ service for our customers. This position offers an opportunity to drive technological modernization and digital transformation across our enterprise Service Operations landscape while building a strong technical foundation for future growth and operational excellence. The role combines deep technical expertise with strategic leadership to drive continuous improvement, standardization, and digital transformation across all ABM industry groups and service lines. It will serve as the Technology Lead on the SO&M Transformation program, an IT leader, and a representative on the IT Leadership Team. The role will report directly to the VP of Client and Workforce Technology and grow to lead a team of architects, business systems analysts, system administrators, and technologists.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related technical field required
• 15+ years of progressive experience in technology leadership roles
• 10+ years of experience in facilities management and infrastructure, asset management, real estate management, MRO, or related field
• 10+ years of experience in one or of ABM’s core industry groups (i.e. office buildings, retail, healthcare, education, manufacturing, aviation)
• 10+ years' experience with CMMS/Field Service enterprise systems implementation and optimization [e.g. Corrigo, Maximo, SFDC, Oracle]
• Proven track record leading large-scale digital transformation initiatives
• Experience supporting standardizing processes across complex organizations
• Strong background in system architecture and integration
• Demonstrated success building and leading high-performing technical teams
• Expert knowledge of CMMS and Field Service technologies and industry trends
• Strong understanding of database management and architecture
• Experience with system integration and API development
• Knowledge of cloud technologies and architecture
• Familiarity with IoT, AI, and predictive maintenance technologies
• Understanding of cybersecurity best practices
• Strategic thinking and execution
• Technology innovation and thought leadership
• Program and portfolio management
• Process design and optimization
• Stakeholder management and influence
• Change leadership and organizational transformation.
• Effective communication and presentation skills

Nice To Haves

• Master's degree in Business Administration (MBA) or related field preferred
• Professional certifications in project management (PMP) or ITIL preferred

Responsibilities

• Define and implement enterprise Service Operations and Delivery technology strategy aligned with business objectives
• Lead architecture and design of Service Operations technology solutions (including core CMMS maintenance capabilities such as work order management, preventative maintenance, asset management lifecycle management, capital planning, safety and compliance, and labor and resource management for internal / external resources), ensuring scalability and integration with enterprise systems
• Drive innovation through emerging technologies (IoT, AI, predictive maintenance) for advanced facilities management capabilities including mobile workforce management, remote asset performance and monitoring, energy management, and smart facilities and healthy building capabilities
• Establish technology standards and governance frameworks
• Manage relationships with key stakeholders including Executives, business team members, IT organization, technology vendors and partners
• Serve as the Technology Lead enterprise-wide for SO&M transformation programs and projects, aligned with technology strategy and roadmaps
• Create multi-year SO&M technology strategy roadmap across all clients, service lines, and industry groups.
• Influence decisioning and implement enterprise enabling technologies, that drive process standardization and technology unification
• Oversee Service Operations system integration, data migration, and legacy system modernization or migration
• Incorporate client needs for technology including “soft” and “hard” services, process enablement and workflows, client technology and data integration, analytics, dashboards, monitoring, and scorecards
• Develop and track program and project KPIs and success metrics
• Assist with building business cases and securing executive alignment
• Partners with Change Management, Business Leaders, and Engineering to support adoption of enabling technology solutions
• Specifically in 2025, drive technology and partner selection, roadmap development, proof-of-concept execution and business case development.
• Lead ongoing technical implementation of Service Operations solutions and integrations
• Leverage best practices for managing technology product requirements, solutions and delivery with managed releases and roadmap
• Ensure data integrity and quality across systems
• Direct system testing, upgrades, and maintenance
• Oversee database management, system performance, and security
• Establish disaster recovery and business continuity protocols
• Build and manage an effective highly skilled team by recruiting, training and coaching employees, communicating job expectations and goals, succession planning, and appraising their performance.
• Provide strong leadership, motivating, mentoring, building trust and developing team members for maximum performance aligned to ABM core values in a distributed and remote working environment.
• Provide project priority direction and task delegation for the team and ensure deadlines are met and on budget in a complex dynamic environment
• Manage cross-functional technical and project teams
• Partner with business unit leaders to drive adoption
• Oversee coordination of training and change management initiatives

Benefits

• You will also be eligible to participate in a company incentive or bonus program.
• You may be eligible to participate in a Company incentive or bonus program.
• ABM offers a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior