Director-Enterprise Technology Vendor Management

Deloitte • Jersey City, NJ

7d • $137,000 - $282,000 • Remote

About The Position

Deloitte Technology US (DT-US), Deloitte’s internal enterprise technology organization, is seeking a Vendor Management Leader to lead its Vendor Management Office (VMO) and Software Asset Management (SAM) team. The role sets vendor management strategy across a diverse technology portfolio, including cloud and hosting providers, SaaS platforms, cybersecurity, infrastructure and network suppliers, systems integrators, managed service providers, telecommunications companies, data and AI vendors, and strategic consulting partners.

The leader will establish a scalable, multi-vendor and software asset management operating model to coordinate vendor dependencies, optimize technology and software spending, provide financial portfolio oversight, improve service performance, strengthen third-party risk and license compliance, and maximize value across the vendor and software ecosystem. The role advises senior technology leaders, partners with Procurement, Finance, Cyber, Legal, technology owners, and business stakeholders, and leads a multidisciplinary VMO and SAM team. The position is predominantly remote, with the option to work from home or a nearby Deloitte office, and may require travel up to 10% on average.

Requirements

• 12+ years of experience in IT vendor management, supplier governance, strategic sourcing, software asset management, or enterprise technology operations.
• Experience leading or transforming a Software Asset Management function in a large, complex enterprise environment.
• 4+ years of experience leading or transforming a Vendor Management Office or similar governance function, including budgeting, forecasting, and cost optimization of VMOs.
• 8+ years of vendor lifecycle management, performance governance, and financial management experience.
• 8+ years of experience in Software Asset Management, software licensing, IT asset management, or a related technology asset governance function.
• Demonstrated experience with software license entitlement, inventory, usage, reconciliation, compliance, audit defense, renewal planning, reclamation, and cost optimization across major software publishers.
• Bachelor’s degree in Business, Finance, Information Systems, or equivalent.
• Ability to travel up to 10% on average, based on the work performed.
• Ability to work independently and collaboratively; effective written and verbal communication; meticulous attention to detail; relationship-building, project leadership, prioritization, deadline management, interpersonal, and mentoring skills.

Nice To Haves

• 1+ year recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules.
• Proven ability to lead teams and influence senior stakeholders.
• Strong strategic, analytical, and problem-solving skills.
• Executive communication and presentation skills.
• Experience in large-scale enterprise IT environments.
• Experience leveraging AI, predictive analytics, or automation in vendor management.
• Familiarity with third-party risk management frameworks (TPRM).
• Experience with IT financial management and chargeback/showback models.
• Experience developing vendor market intelligence and benchmarking.
• Experience implementing or governing enterprise SAM tools, processes, data integrations, and reporting.
• Experience leveraging ServiceNow to manage vendor management contracts or software asset management lifecycles.
• Knowledge of software licensing models and contract structures across major enterprise publishers, SaaS providers, cloud marketplaces, and consumption-based services.
• Familiarity with industry SAM and IT asset management frameworks, practices, or certifications.
• MBA or equivalent graduate degree.

Responsibilities

• Lead the enterprise vendor management strategy across DT-US.
• Establish vendor segmentation, tiering, ownership, governance cadence, escalation paths, and performance-management standards.
• Advise the CIO, DT-US COO, and DT-US senior leaders on vendor strategy, selection, and portfolio governance.
• Create an integrated view of vendor interdependencies, including primary suppliers, subcontractors, platform providers, and supporting service partners.
• Oversee vendor lifecycle activities from demand planning, due diligence, onboarding, transition, and implementation through renewal, remediation, and exit.
• Implement standardized vendor scorecards covering SLA/SLO attainment, service quality, delivery outcomes, innovation, resilience, risk, customer satisfaction, and remediation progress.
• Monitor vendor performance to identify systemic issues, recurring handoff failures, capacity constraints, concentration risks, and opportunities for service integration.
• Consolidate vendor spend, forecasts, budgets, utilization, license consumption, cost drivers, and optimization opportunities across the portfolio.
• Lead the enterprise Software Asset Management strategy and operating model across DT-US, with accountability for software lifecycle governance, license compliance, optimization, and value realization.
• Oversee software asset lifecycle activities, including demand intake, entitlement and inventory management, deployment and usage analysis, license reconciliation, renewal planning, reclamation, and retirement.
• Establish effective-license-position and compliance-management practices for major software publishers, including controls to identify audit exposure, contractual risk, over-deployment, underutilization, and optimization opportunities.
• Partner with technology owners, Procurement, Finance, Cyber, Legal, and business stakeholders to align software demand, purchasing, deployment, consumption, and renewal decisions.
• Define SAM governance, data standards, metrics, dashboards, and tooling requirements to improve inventory accuracy, entitlement visibility, license utilization, and executive reporting.
• Partner with Procurement and Finance to improve spend visibility, demand management, sourcing decisions, renewal planning, and vendor rationalization.
• Lead cross-vendor remediation plans for service disruptions, control gaps, security findings, audit matters, operational incidents, and missed commitments.
• Maintain portfolio-level views of vendor risk, business continuity, cyber risk, data protection, geographic concentration, financial health, and resilience.
• Drive consistent governance across U.S. and Global VMO teams while accommodating differences in service models, regions, and business requirements.
• Lead the ServiceNow VMO roadmap, including Supplier Lifecycle Operations and Contract Management Pro, to automate intake, approvals, workflow, reporting, scorecards, renewals, risk tracking, and vendor data management.
• Use analytics and AI-enabled insights to identify vendor trends, forecast performance concerns, surface cost opportunities, and support investment decisions.
• Build and lead a multidisciplinary VMO and SAM team spanning vendor governance, software asset management, service integration, performance management, financial management, risk, analytics, and license optimization.
• Work independently and collaboratively, communicate effectively in writing and verbally, maintain attention to detail and quality, build professional relationships, lead projects or workstreams, prioritize multiple tasks, meet deadlines, and mentor and guide others.

Benefits

• May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Deloitte offers employees a broad range of benefits.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Director