Associate - Technology Vendor Management
About The Position
The Associate - Technology Vendor Management role supports governance and oversight of strategic third parties across a broad range of software vendors. Based in Phoenix, the position partners with Technology, Global Supply Management (Procurement), Legal, and other internal stakeholders on vendor management activities, contract administration, reporting, and operational processes. The role is suited to someone with experience or interest in vendor management, sourcing, third-party risk, or technology operations who can contribute to vendor engagement strategies, governance, cost optimization, and operational excellence. The position supports end-to-end vendor management for software partners, including governance, reporting, cost tracking, and operational support aligned with Technology and enterprise objectives. It also assists with sourcing events, contract renewals, Statements of Work, and Master Service Agreements; supports vendor governance routines and contractual reviews; maintains vendor records and reporting materials; researches market and vendor information; and prepares updates for leadership and stakeholder meetings. The role is hybrid, with three days per week in the office. American Express describes a culture focused on innovation, shared values, leadership behaviors, customer and colleague support, risk management, trust, security, and service. Benefits include competitive base salary, bonus incentives, retirement savings matching, health and well-being support, paid parental leave, and career development opportunities. The expected salary range is referenced, but no figures are provided in the supplied description.
Requirements
- Bachelor’s degree in Business, Supply Chain, Finance, or Technology, and/or 3–5 years of experience in vendor management, sourcing, procurement, or a related field.
- Strong organizational and analytical skills with attention to detail.
- Ability to build collaborative working relationships across teams and stakeholders.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work effectively in a hybrid environment, with three days per week in the office.
Nice To Haves
- Exposure to contract administration, vendor governance, or third-party risk management processes.
- Experience supporting technology or software-related initiatives.
- Familiarity with software licensing models such as SaaS, subscription, and perpetual licensing, and with vendor management processes.
- Project management experience.
- Interest in Technology Vendor Management, commercial management, or strategic sourcing.
- Proficiency in PowerPoint, Excel, and reporting/dashboard tools.
Responsibilities
- Support end-to-end vendor management activities for software partners, including governance, reporting, cost tracking, and operational support aligned to Technology and enterprise objectives.
- Assist with sourcing events, contract renewals, Statements of Work (SOWs), and Master Service Agreements (MSAs) by coordinating documentation, stakeholder feedback, and vendor communications.
- Partner with internal teams to support vendor governance routines, including Quarterly Business Reviews (QBRs), issue tracking, and performance monitoring.
- Help maintain vendor records, reporting, dashboards, and governance documentation to ensure compliance with company policies and standards.
- Support review and interpretation of contractual terms to help address stakeholder questions and assist with issue resolution.
- Conduct research on vendor capabilities, market trends, pricing benchmarks, and industry developments to support strategic decision-making.
- Prepare presentations, status updates, and reporting materials for leadership and stakeholder meetings.
- Collaborate across Technology and business teams to support operational efficiency, process improvements, and vendor-related initiatives.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
