Senior Director, Table Games

Churchill Downs Incorporated • Salem, NH

5d

About The Position

The Senior Director, Table Games leads and directs the property’s table games operations, ensuring integrity and efficiency while emphasizing staff development and player ratings. The role provides strategic leadership for the department and is responsible for compliant, secure, and effective operations, as well as growing table games revenue and supporting guest satisfaction.

Requirements

• 10 years of progressive leadership experience in gaming operations management.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Demonstrated management and leadership skills in human resources operations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong knowledge of table games, trends, and player preferences.
• Thorough knowledge of gaming regulations, compliance requirements, and best practices.
• Proficiency with Microsoft Office Suite or related software.
• Must obtain and maintain a valid gaming license, where applicable.

Responsibilities

• Provide strategic leadership and direction for the overall successful operation of the Table Games department.
• Oversee staffing levels to ensure games and tables are adequately staffed for each shift; arrange staff rotations and breaks and locate substitute employees as necessary.
• Monitor gaming procedures, equipment, and transactions to ensure compliance with the state gaming authority, internal controls, operating procedures, and alcohol beverage control commission.
• Develop and execute strategies to maximize table game revenue growth opportunities, evaluating floor mix, pricing, promotions, and product positioning.
• Monitor currency transactions and ensure logs and reports are completed accurately to support compliance.
• Maintain and report on transaction security and table games accountability in accordance with state gaming commissions and company requirements.
• Create and initiate records, reports, and administrative documentation in a timely manner, including monthly analysis of table drop, win, and hold percentages compared with forecast and budget.
• Assist property leadership with developing and implementing policies and procedures to optimize operational efficiency and guest satisfaction.
• Proactively address guest feedback and concerns to enhance satisfaction and loyalty.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior