Senior Director, Product, Platform Intelligence

Spring Health•San Francisco, CA

13h•Hybrid

About The Position

The Senior Director, Product, Platform Intelligence will lead the strategy, roadmap, and business impact of seven teams across two pillars of Spring Health’s R&D organization. Platform teams build foundational systems that enable members to access and move through Spring’s services and allow internal teams to configure and operate the product. Intelligence teams build data and AI infrastructure that helps teams across Spring build, ship, and scale intelligent features quickly and safely. This is a hybrid role based in the San Francisco metro area, with an expectation of working from the office at 44 Montgomery Street two to three days per week. Candidates must already be in the San Francisco metro area or be able to relocate independently within 90 days of their start date. Occasional travel for team on-sites is required.

Requirements

10+ years of product management experience.
5+ years leading and developing Product Manager managers or directors.
Demonstrated success scaling product organizations across multiple teams or pods.
Proven track record building and scaling platform and infrastructure products, with a heavy focus on data and AI/ML platforms.
Demonstrated ability to create a unified roadmap and prioritization framework across core transactional and operational systems and emerging capabilities, balancing reliability-focused and innovation-focused investments.
Strong track record influencing and aligning executive stakeholders across engineering, clinical, legal, and compliance on complex, ambiguous, and competing priorities.
Exceptional executive communication skills, including the ability to understand complex technical systems with engineers and compellingly explain problems, tradeoffs, and solutions to non-technical audiences.

Responsibilities

Own the end-to-end product strategy, roadmap, and business impact for the seven Platform Intelligence teams, advancing a unified vision for how their systems support Spring’s product and competitive position.
Lead and develop Product Managers across both pillars, establishing expectations for strategic thinking, solution definition, and cross-functional influence while building a cohesive organization able to navigate speed and reliability tradeoffs.
Drive a unified prioritization framework across core transactional systems and emerging AI and data capabilities, ensuring both pillars are appropriately resourced and aligned to business impact.
Identify and champion platform and infrastructure investments that enable future competitive differentiation, particularly investments that use Spring’s distinctive data assets.
Build and maintain alignment among executive stakeholders in engineering, clinical, legal, and product leadership on complex platform and infrastructure priorities.
Translate technical constraints and opportunities into business language and make evidence-based cases for major investments.

Benefits

Health, dental, and vision benefits beginning on the first day.
Access to One Medical accounts for employees and their dependents.
HSA and FSA plans, with Spring contributing up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
A yearly allotment of no-cost visits with Spring Health therapists, coaches, and medication management providers for employees and dependents.
Paid time off policies including vacation, sick leave, and company holidays.
Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep options.
Access to BrightHorizons sponsored child care, back-up care, and elder care.
Up to $1,000 per year for professional development reimbursement.
$200 per year in donation matching.