Product Management Senior Director

Genesys•Durham, NC

About The Position

Genesys is hiring a Senior Director, Product Management – Identity & Access Management to define and lead the vision for identity and access management capabilities across the Genesys Cloud platform. Reporting to the VP of Product Management, this role owns a portfolio spanning authentication and identity, authorization and access control, and identity for human and AI agents. The role focuses on simplifying complex administration, enabling secure and compliant access, building customer trust, and guiding customers through security-critical transitions. The Senior Director leads a team of product leaders and partners with AI platform, security, engineering, architecture, legal, privacy, compliance, design, research, and go-to-market teams. The position sets product strategy and roadmaps, establishes governance and success measures, drives cross-functional delivery, and develops platform capabilities that are extensible, reliable, and consistently enforced. It also represents Genesys’ platform identity strategy to executives, customers, and industry audiences, while building enterprise customer and identity-ecosystem partnerships. Success includes a unified access and identity model adopted across Genesys Cloud services; an identity and authorization approach for AI agents adopted across the platform; simpler administration and faster enterprise onboarding; measurable improvements to security and administrator experience; and a high-performing, customer-focused product team.

Requirements

10+ years of product management experience, with demonstrated success leading SaaS or CCaaS platform initiatives.
5+ years leading product management teams, including managing senior product managers or product leaders.
Technical expertise in identity and access management, including OAuth 2.0/OIDC, SAML, SCIM, MFA, RBAC/ABAC, and multi-tenant authorization at enterprise scale.
Familiarity with identity and security considerations for AI agents.
Track record of building and executing product strategies that balance usability, compliance, and scalability.
Experience managing ambiguity and influencing global, cross-functional teams beyond direct authority.
Strong organizational skills and proven delivery across product, engineering, user experience, design, and research teams.
Exceptional executive communication skills and ability to explain complex technical strategies to technical and business audiences.
Ability to think strategically while engaging in detail to drive execution.
Experience working with large-scale customer platforms, ideally in contact center, CX, or workflow orchestration domains.
Experience with large enterprise customers with complex organizational and regulatory requirements.
Bachelor’s degree or equivalent experience required.

Nice To Haves

MBA or equivalent advanced degree.
Experience in contact center, CX, or workflow orchestration domains.

Responsibilities

Define and champion a unified product vision and roadmap for identity and access management, including authentication, identity and user lifecycle, authorization, and data segmentation.
Develop and execute a customer-centric strategy that advances platform adoption, scalability, and security; establish measurable success metrics and KPIs.
Align identity and access capabilities with global trust, privacy, and compliance standards in partnership with Security, Legal, Privacy, and Compliance.
Shape the platform access model for complex enterprise organizations while balancing flexibility and administrative simplicity.
Define how AI agents are identified, authorized, and governed in partnership with AI platform teams.
Lead cross-functional delivery using Agile and Design Thinking principles.
Track adoption and security outcomes and use telemetry and customer insights to improve the administrator experience.
Ensure platform foundations provide extensibility and reliability for internal and external developers and administrators.
Partner with architecture and engineering to ensure access policies are consistently enforced across the platform.
Ensure administrators can audit and understand the actions of users and agents and why those actions occurred.
Advocate for platform identity and access-control strategy and align cross-product and business priorities.
Communicate with executives about platform rollout and adoption.
Establish governance across teams to encourage consistent adoption and use of platform foundation capabilities.
Build relationships with enterprise customers, understand their needs, and translate them into reusable platform capabilities.
Build partnerships across the identity ecosystem and collaborate with peer product leaders on ownership and shared identity, authorization, and audit capabilities.
Present platform vision and progress at internal, customer, and industry events, representing Genesys as a thought leader in secure platform innovation.
Foster innovation, accountability, and customer empathy across the team.
Lead, coach, and grow a team of product leaders across identity and access management.
Set the team’s operating model, ownership boundaries, and planning cadence, and develop a hiring plan as scope grows.

Benefits

Medical, dental, and vision insurance.
Telehealth coverage.
Flexible work schedules and work-from-home opportunities.
Development and career growth opportunities, including mentorship, learning programs, leadership development, and education support.
Open Time Off.
10 paid holidays.
401(k) matching program.
Adoption assistance.
Fertility treatments.
Paid volunteer time.
August Free Fridays.
Well-being resources and regionally tailored programs for employees and their families.
Potential eligibility for commission or performance-based bonus opportunities.