Senior Director of Product Management

Guitar Center•Westlake Village, CA

About The Position

Guitar Center is seeking a Senior Director of Product Management to lead the Product Management function within its Technology organization. Product Development builds systems and experiences that help musicians discover, purchase, learn, and grow. The company’s product model emphasizes partnership among Product, business stakeholders, and Technology, with Product Managers guiding discovery and delivery and tying work to measurable outcomes. The role leads the team and organization to deliver impact through product excellence and inspiring leadership. It serves as the operational head of Product Management, coaches the PM team, and improves product practices and outcomes across teams. The position partners with business and technology leaders to define product vision, strategy, priorities, and success measures, and communicates strategy, tradeoffs, risks, and results to stakeholders and senior leadership. The position offers a base compensation range of $220,000–$260,000, depending on experience and location, and is eligible for an annual performance-based program. Guitar Center describes itself as the world’s largest multichannel musical instrument retailer and says its mission is to help people find their sound and fill the world with more music. It is an Equal Opportunity Employer and provides reasonable accommodation to qualified individuals with disabilities who need assistance accessing the website or expressing interest in a position.

Requirements

At least 10 years of experience, including at least 7 years in product management and at least 4 years in leadership roles.
Experience in retail or a related domain.
Demonstrated ability to lead a Product Management function, improve product operations, and scale consistent practices across teams.
Strong product strategy and roadmap leadership, translating business priorities into clear plans across complex, cross-functional environments.
Highly analytical and data-driven, with experience measuring impact and making decisions using imperfect or evolving data.
Strong product judgment, balancing customer needs, business constraints, and retail realities.
Experience working on both customer-facing and internal products in a shared-ownership model.
Strong discovery, prioritization, data, and executive communication skills.
Comfort operating in a fast-paced, resource-constrained environment where priorities evolve and influence matters as much as authority.

Nice To Haves

Experience connecting digital and physical customer journeys.
Experience with platform products, associate-facing systems, internal tools, or enterprise workflows.
Familiarity with Agile development, product operations, Jira/JPD, analytics, experimentation, personalization, or AI-enabled capabilities.

Responsibilities

Serve as the operational head of Product Management, leading and coaching the PM team and fostering a collaborative and inclusive environment.
Set high standards for product excellence.
Champion empathy for customers and associates and ensure Product is a trusted, outcome-driven partner to the business.
Partner with business and technology leaders to define product vision, strategy, priorities, and success measures.
Improve product operations, including prioritization, roadmap planning, stakeholder engagement, and post-launch measurement.
Improve the efficiency, scale, and overall impact of Product Management.
Communicate strategy, tradeoffs, risks, and results to stakeholders and senior leadership.
Strengthen roadmap quality by aligning work to strategy, OKRs, and customer and associate needs.
Advance teams’ discovery, prioritization, and learning practices.
Drive cross-functional execution and stakeholder trust through evidence-based decisions, open communication, and clear tradeoffs.