Senior Director, Platform Experiences & Core Capabilities Lead

BNY Mellon • Boston, MA

4h • $136,500 - $300,000 • Onsite

About The Position

BNY is seeking a Platform Experiences & Core Capabilities Lead to join its Data & Analytics team in Boston, Massachusetts, or New York, New York. BNY’s Data & Analytics business provides SaaS software solutions to asset managers, asset owners, banks, broker-dealers, insurance companies, and alternative fund managers. Its offerings include fund accounting and administration, performance and analytics, data management, and investment operations software, delivered across more than 100 markets. The role’s remit covers these solutions, clients, and regions.

The role leads the global vision and strategy for Data & Analytics platform experiences and core capabilities across accounting, performance, analytics, investment operations, and data management. It takes a client-first, design-led approach to how clients interact with BNY’s offerings through its client portal, SDK, and app marketplace, and leads a team focused on cloud-native, AI-enabled data management tools and technologies.

The lead translates client and stakeholder needs and market opportunities into design and service standards; identifies strategic initiatives to close gaps between current platform components and the long-term vision; and partners across functions to build and maintain a development backlog. The role manages product owners and specialists and oversees roadmap execution with design, engineering, data, and platform teams. It also tracks adoption, platform usage, telemetry, and client feedback; advances and commercializes channel capabilities, including through generative AI and data monetization; and supports strategic client engagements with business development teams.

Requirements

• 15 or more years of experience.
• Strong digital product management experience building and uplifting digital products.
• Passion for creating superior user experiences, informed by user research methods such as persona-based journey mapping and jobs-to-be-done.
• Experience in product design, developing use cases, flow diagrams, prototypes, and backlogs.
• Experience in investment management and/or investment operations workflows.
• Track record of building B2B products for complex enterprise customers, including stakeholder management up to the C-level.
• Deep technical understanding of cloud and data infrastructure, including tradeoffs across performance, reliability, security, and cost at enterprise scale.
• Hands-on familiarity with modern data platform patterns, including warehouse/lakehouse concepts, distributed systems, metadata-driven governance, and large-scale data movement and integration.
• Experience driving SaaS platform modernization, such as multi-tenant SaaS and cloud-native technologies, and shipping scalable platform capabilities.
• Demonstrated success embedding AI into product experiences to automate workflows, improve discoverability and usability, and enable new value.
• Strong experience delivering data visualization experiences in a B2B platform, such as operational dashboards, usage and cost analytics, data health and quality views, lineage and impact analysis graphs, and administrator reporting.
• Experience integrating with or designing alongside BI and analytics ecosystems, such as metadata or lineage integrations with BI and ETL tools or governed self-service experiences.
• Knowledge of innovative data structuring and monetization strategies in the B2B space.
• Intellectual curiosity and interest in shaping the future of financial services.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills, including the ability to simplify complex concepts and influence others.
• Ability to collaborate with and influence senior executives and stakeholders.
• Experience recruiting, motivating, and developing staff to maximize their contributions and professional growth.
• Proven track record leading and managing complex strategic projects and initiatives from inception to completion.
• Desire to work in a fast-paced, highly transformational environment.

Nice To Haves

• Knowledge of accounting, performance, portfolio management, and private markets.
• Knowledge of institutional financial services, ideally with experience in asset servicing.

Responsibilities

• Lead the global vision and strategy for Data & Analytics platform experiences and core capabilities across accounting, performance, analytics, investment operations, and data management.
• Create client-first, design-led platform experiences, including client interactions through the client portal, SDK, and app marketplace.
• Lead a team focused on cloud-native, AI-enabled data management tools and technologies.
• Translate client expectations, stakeholder needs, and market opportunities into actionable design and service standards.
• Identify and prioritize initiatives that close gaps between current platform components and the long-term vision across people, processes, and technology.
• Partner with cross-functional teams to build and maintain a development backlog that advances channel strategy and delivers value.
• Manage and motivate product owners and specialists, overseeing roadmap execution with design, engineering, data, and platform teams.
• Ensure solutions are client-tested, refined, and effectively adopted.
• Track adoption metrics, platform usage, telemetry, and client feedback to drive continuous improvement.
• Innovate to future-proof and commercialize channel capabilities, including through generative AI and data monetization strategies.
• Collaborate with business development teams to support strategic engagements with key clients.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs and flexible global resources and tools.
• Paid leaves, including paid volunteer time.
• Potential eligibility for an annual discretionary incentive award.
• 401(k) plan for eligible employees.
• Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and their eligible dependents.
• Other benefits, including vacation and sick time, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed