Senior Director, Philanthropy Operations
About The Position
The Senior Director of Philanthropy Operations is Resource Development’s strategic thought partner on systems, data, moves-management fundraising, and donor experience. The role establishes standard operating procedures and recommends Salesforce CRM configurations that capture the team’s goals, actions, and results. It optimizes the systems fundraisers use to achieve fundraising targets and works closely with the Chief Growth Officer and Resource Development team, attending department meetings and providing ongoing fundraising data to track progress. The position partners with Resource Development Operations to maintain data integrity and analyze fundraising data to maximize and steward donor support year over year. It also oversees donor gift acknowledgements, reconciliation with accounting departments, and supervision of gift-entry staff. The role sets direction, coaches and develops the team, translates strategy into measurable results, and models professionalism and disciplined data management. It leads system and process improvements, stewardship implementation, reporting and scorecard design, staff training, and analysis of donor and prospect information. The position reports to the Chief Growth Officer.
Requirements
- Bachelor’s degree required.
- At least 7 years of nonprofit development operations, CRM, or fundraising systems leadership experience, with strong Salesforce experience.
- Knowledge of fundraising principles and/or prior fundraising experience.
- Demonstrated experience with Salesforce donor-database analytic tools, queries, reports, and advanced database analysis functions.
- Proven ability to communicate effectively with donors, funders, and coworkers in person, in writing, and by phone.
- Ability to organize information and data and perform detail-oriented work accurately, promptly, and completely.
- Ability to work with staff across the department and organization.
Nice To Haves
- Advanced degree in nonprofit management, business, public administration, communications, or a related field.
- Hands-on experience working collaboratively with the Finance Department.
Responsibilities
- Set direction, coach and develop the team, and foster a high-performing culture focused on accountability, collaboration, and results.
- Translate strategy into action and deliver measurable results.
- Model professionalism and disciplined data management.
- Partner with the Senior Director of Development Operations on Salesforce administration, design updates, priorities, configuration changes, and Resource Development Salesforce standard operating procedures.
- Review existing and needed Resource Development systems, recommend improvements, and plan and lead implementation. Systems named include Salesforce, Classy, Mailchimp, Instrumentl, Double the Donation, VolunteerHub, and iWave.
- Design and implement donor gift acknowledgements, including receipts, letters, and personal thanks by gift level, with the goal of receipting every gift within five business days.
- Lead implementation of the stewardship strategy and ensure consistent execution of the stewardship matrix and calendar.
- Design Resource Development team, individual fundraiser, and revenue scorecards using agreed revenue definitions.
- Design board scorecards covering board and regional board giving, fundraising, attendance, and introductions.
- Define leadership reporting and dashboard needs and work with Development Operations to build them.
- Train Resource Development staff on systems, processes, and scorecards; monitor adoption; and supervise the Development Coordinator.
- Gather, analyze, and share major-donor and prospect information for fundraising purposes.
- Run iWave reports for donors identified by fundraising staff and attach reports to Salesforce constituent records.
- Maintain mastery of Resource Development operations, reporting standards, database management, federal privacy regulations, and relevant technological advances.
- Attend monthly development team meetings and participate in meetings and discussions related to donor cultivation and solicitation strategies.
- Ensure donor gifts are acknowledged and reconciled with accounting departments; supervise gift-entry assistance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
