Senior Director of Operations

Forest Home•Forest Falls, CA

1d•Onsite

About The Position

The Senior Director of Operations provides strategic, spiritual, and operational leadership for Forest Home’s core guest-delivery engines: Retail (including the Creative Arts Center), Guest Dining, Buildings & Grounds, Accommodations, and localized Capital Projects. This leader bridges the gap between high-level ministry vision and tactical execution, transforming camp infrastructure into an environment of spiritual transformation and exceptional hospitality. The ideal candidate applies a "Scaling Up" efficiency mindset to everyday camp operations, ensuring disciplined stewardship of resources while leading a diverse workforce of skilled trades. The role involves managing infrastructure supporting 2,100 beds and up to 4,500+ meals per day across a $250M+ physical asset footprint.

Requirements

Undergraduate business degree required.
Strong experience in leading multi-million-dollar operations.
Large staff supervisory experience with demonstrated leadership ability.
Uphold and support the Mission, Vision and Core Values of Forest Home
Seek the Lord God and comfortable praying for people, both in person or on the phone
Actively supports and participates in the staff spiritual life activities
Signed statement of faith
Able to build high-trust and engagement with President and Direct Reports.
Solid Biblical and Theological understanding.
Strong communicator, both one-on-one and in group settings.
Strong organizational skills, ability to lead others, strategic thinking, and proven administration experience.
Assume responsibility for developing a high-trust, engaged and accountable culture through level-5 servant leadership (Jim Collins).
Able to build and develop effective and high-performance teams.
Able to handle confidential matters with excellence.
Able to provide conflict resolution when necessary
Able to deal with issues and problems with wisdom and effectiveness.
Excellent customer advocacy skills with the ability to provide exceptional service to guests and churches through processes, procedures, and training.
Able to accomplish assigned projects utilizing excellent communication (written and verbal), project management, time management and collaboration skills.
Ability to perform high quality work.
Ability to develop strong partner relationships with churches and organizations.
Ability to work well in a variety of team environments.
Regular, timely attendance.

Nice To Haves

Master’s degree preferred.

Responsibilities

Act as the internal champion for guest satisfaction, ensuring accommodations, public spaces, and dining facilities constantly reflect organizational standards of excellence.
Establish, monitor, and enforce Internal Service Level Agreements (SLAs) with Programs and Guest Retreats, treating fellow executive directors as internal customers to deliver the precise spiritual ethos needed for every unique event.
Maintain full P&L accountability for all operating units, driving lean methodologies to eliminate waste (time, food, energy) and maximize speed of service.
Leverage Forest Home's scale to negotiate enterprise-level contracts for food, linens, equipment, and utilities.
Recruit, train, and spiritually disciple a diverse workforce of technicians, chefs, and retail staff, explicitly framing their daily labor as a critical, front-line ministry vocation.
Align fully with Forest Home’s Statement of Faith.
Serve as a member of the Executive Team, contributing to the organization’s strategy, execution, people and finances.
Collaborate with the President and Executive Team to develop and implement operational vision and strategic improvements for Guest Retreats.
Work with President and Executive Team to launch new and innovative improvements to Guests Retreats to further the mission and vision of the organization.
Provide strategic leadership to achieve 1-Year, 3-Year, and 10-Year Goals.
Facilitate and support agreed special projects as requested by the President.
Actively supports and participates in spiritual life activities.
Performs other duties as assigned.