Senior Director of Operations

Ascend Wellness Holdings•Franklin, NJ

1d•Onsite

About The Position

The Senior Director of Operations assesses the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible. This role will manage Dry, Cure, Post Harvest, Lab, Kitchen, Packaging, Fulfillment, Materials, and Transport. The Sr. Director of Operations will coordinate directly with grow, maintenance, sales, and compliance managers. This position will maintain working relationships with business-to-business partners to ensure there is open communication and maintain a great working partnership. This position reports to the COO.

Requirements

8+ years of progressive experience leading manufacturing, warehousing, and logistics operations in high-volume environments
5+ years of experience within large-scale commercial operations, including 2+ years in a management-level role
Proven ability to lead and develop teams, drive performance, and foster a people-first, high-accountability culture
Strong operational acumen with demonstrated success managing risk and making data-driven decisions
Experience operating in highly regulated environments with a track record of maintaining strict compliance standards
Expertise in operations management, organizational development, lean manufacturing principles, and strategic planning
Strong project management skills with the ability to prioritize, execute, and deliver across multiple initiatives
Excellent interpersonal, communication, and leadership skills with a high level of business acumen and professionalism
Proficiency in Microsoft Office Suite, including Excel, Outlook, and PowerPoint
High attention to detail with strong organizational and time management skills
Must be 21 years of age or older and able to pass all required pre-employment screenings
Must be and remain compliant with all applicable state and local regulations
Ability to obtain and maintain a Registered Agent Card in the applicable state of operation
Maintains up-to-date knowledge of all relevant laws, regulations, and compliance requirements to ensure 100% facility compliance

Nice To Haves

Bachelor's degree preferred
Working knowledge of technical, scientific, and regulatory principles related to the cannabis industry preferred
Ability and willingness to relocate to a location within driving distance of the facility

Responsibilities

Lead and oversee a large-scale operation of 200+ employees, including frontline staff, supervisors, and department leaders
Direct day-to-day operations across greenhouse, extraction, processing, packaging, warehousing, maintenance, and security functions
Drive operational performance by establishing KPIs, setting clear objectives, and regularly reviewing progress with leadership teams
Analyze and interpret operational data to optimize production, efficiency, and overall site performance
Ensure seamless cross-functional communication across cultivation, compliance, sales, processing, packaging, shipping, materials, and maintenance teams
Maintain a safe, compliant work environment by enforcing safety standards, cGMP practices, and all regulatory requirements
Evaluate existing SOPs, identify opportunities for improvement, and implement scalable, process-driven solutions
Oversee automation equipment lifecycle, including procurement, installation, performance optimization, and preventative maintenance
Partner with Facilities and Maintenance teams to implement preventative maintenance programs, critical parts planning, and facility enhancements to support uninterrupted operations
Collaborate with the Director of Cultivation to drive grow planning and maximize yield and efficiency across all cultivation cycles (cloning, transplanting, feeding, harvesting, and processing)
Provide direct oversight of Dry, Cure, Post Harvest, Lab, Kitchen, Packaging, Fulfillment, Materials, and Transport functions, ensuring alignment, efficiency, and compliance across all post-harvest and production operations
Manage operational budgets, monitor financial performance, and identify cost-saving opportunities while maintaining quality and output standards
Regularly report on operational performance, KPIs, and key initiatives to Executive Leadership Team, providing insights and recommendations to drive decision-making
Build and maintain strong vendor relationships to support operational needs and drive cost efficiencies
Lead, coach, and develop high-performing teams, fostering a collaborative, accountable, and people-first culture
Ensure alignment with company policies, procedures, and HR standards across all teams
Participate in ongoing professional development and industry education to stay current with best practices