Senior Director of Interim Housing

Hope The Mission•San Diego, CA

3d•$110,000 - $145,000•Onsite

About The Position

The Senior Director of Interim Housing leads Hope the Mission's interim housing programs at scale. This role is responsible for the staff, budgets, contracts, and day-to-day operations that keep those programs running effectively and in compliance with funder requirements. Reporting to the Deputy Chief Program Officer, the Senior Director oversees Program Directors and provides guidance to program managers and staff across multiple sites. The role sets the standard for how programs operate, from service delivery and data tracking to emergency handling. It collaborates with executive leadership, operations, HR, finance, and community partners to ensure facilities, people, and programming are aligned. This is an external-facing role where the Senior Director represents HTM with county, city, and government partners, attends public meetings, and serves as HTM's point of contact for Coordinated Entry in the San Fernando Valley. The ultimate goal is to ensure every program delivers safe, accountable services that move people out of homelessness.

Requirements

Valid California driver's license with an acceptable motor vehicle record.
Reliable personal transportation and proof of vehicle insurance.
Ability to travel across multiple program sites in Los Angeles County as required.
Ability to lift up to 25 lbs. and perform the physical demands described in the job description.
Compliance with HIPAA standards and all HTM company policies.
Legal authorization to work in the United States.
Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Must have reliable transportation.
Must have proof of vehicle insurance coverage.
Must have a valid CA drivers license.

Nice To Haves

Bachelor's degree in Social Work, human services, public administration, or a related field preferred; Master's degree preferred but not required; relevant work experience will be considered in lieu of degree.
Minimum 5 years of supervisory experience managing programs and staff, with a track record of increasing leadership responsibility.
Demonstrated experience managing multiple programs and publicly funded contracts simultaneously.
Experience managing programmatic budgets in a government-funded environment.
Demonstrated experience leading large-scale programs or systems change initiatives.
Experience working with people experiencing homelessness or other vulnerable populations.
Working knowledge of LAHSA contract requirements and Coordinated Entry systems.
Proficiency in Clarity (HMIS) preferred.
Staff supervision and development across a multi-site, multi-level team including Program Directors and program managers.
Program operations management, including policy implementation, service quality monitoring, and performance target oversight.
Contract compliance and reporting; ability to work with Contracts/Compliance to review, authorize, and explain scope of services and meet all funder requirements.
Budget management; ability to monitor spending, identify variances, and assist Finance with budget modifications.
Data analysis and program reporting; ability to identify trends and make recommendations for program improvement.
Government and community engagement; ability to represent HTM professionally with city, county, and government entities, coalitions, law enforcement, and community stakeholders.
Crisis response and incident management; ability to respond quickly and decisively to safety, security, and operational emergencies.
Cross-departmental coordination with Operations, HR, Finance, Data, and program leadership.
Clear written and verbal communication, including internal reporting and public-facing representation.
Proficiency in Microsoft Office Suite and databases.

Responsibilities

Administer and oversee programs and staff, reviewing and providing guidance on written program policies and procedures to ensure compliance with all LAHSA contracts.
Ensure integration of evidence-based practices into daily work and programming.
Work collaboratively with CPO, HTM Operations, Human Resources, and other departments to implement and oversee all facility, personnel, and program aspects.
Work collaboratively and strategically with other HTM and community organizations to support a seamless and coordinated system of care.
Provide direct management of Program Directors and guidance for program managers and staff.
Analyze program reports and numbers to identify trends and make projections or recommendations for program modification.
Identify staff development needs and activities, bringing in training opportunities and identifying areas for professional growth.
Respond to emergency and priority situations such as safety and security measures, resolving grievances and troubleshooting incidents.
Oversee implementation of program policies and procedures, ensuring alignment with funding sources and HTM’s goals and values.
Ensure programs are effective and deliver desired outcomes by meeting performance targets.
Understand and work within program and facility budgets and spending.
Assist HTM Finance and Contracts/Compliance department with modifying and adjusting budgets as needed.
Ensure all tiny home programs are operating within budget.
Build strong relationships with county, city, government entities, and funders.
Represent HTM at government and public meetings.
Network with local stakeholders to develop and maintain working relationships.
Develop and implement strategies for communication regarding programs and HTM’s presence in the San Fernando Valley (SPA 2) and Greater LA area.
Educate, network, and represent HTM to local agencies, coalitions, services agencies, chambers of commerce, business improvement districts, neighborhood groups, law enforcement, city and county governments, residents, and other organizations.
Represent HTM as the main point of contact for all aspects related to Coordinated Entry in the designated region.
Work closely with government and community leaders and their representatives.
Review and authorize program and contract reports prior to submission with Contracts/Compliance.
Evaluate Program Director/Manager reports to assemble full department reports.
Review and explain contract scope and services to staff with Contracts/Compliance.
Perform periodic internal audits.
Attend all monitoring site visits.
Perform other duties as assigned.