Revenue Cycle Managed Services - Senior Director of Information Technology

Impact Advisors

8d

About The Position

The Senior Director of Information Technology leads the technology services that enable Impact Advisors’ internal operations and client-facing managed services. The role is responsible for the reliability, security, scalability, and performance of the technology environment supporting company teams and clients.

The position provides leadership across infrastructure, networking, systems engineering, application support, end-user computing, service desk operations, client connectivity, security and compliance, and technology onboarding. The Senior Director is a senior escalation point for complex technology issues and works with operational leaders, client IT organizations, technology vendors, security teams, and other partners to ensure services meet business requirements and service-level commitments. The ideal candidate is a broad, hands-on IT leader who can translate technical requirements and issues into operational and client outcomes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
• 10+ years of progressive IT experience with significant experience across multiple areas of enterprise technology.
• 5+ years of IT leadership experience, preferably within managed services, healthcare, professional services, or another highly regulated environment.
• Demonstrated experience across enterprise networking and infrastructure, systems and cloud engineering, identity and access management, endpoint and device management, hardware and software management, application support, service desk and IT service management, secure file transfer and system integrations, telecommunications, cybersecurity, compliance, and business continuity.
• Experience managing geographically distributed technology environments and users.
• Experience supporting client-facing technology services and working directly with client IT organizations.
• Experience establishing and managing SLA-based services, major incidents, escalations, and root-cause resolution.
• Demonstrated experience managing technology vendors, contracts, licensing, budgets, and technology investments.
• Strong leadership, communication, problem-solving, and client relationship skills.

Nice To Haves

• Experience supporting healthcare operations, managed services, or revenue cycle environments.
• Familiarity with EHR and healthcare applications such as Epic or Oracle Health.
• Knowledge of healthcare integrations and data exchange, including APIs, HL7/FHIR, X12 EDI, ETL, SFTP, and clearinghouse connectivity.
• Experience with Microsoft 365, Microsoft Azure, identity management, and enterprise endpoint-management technologies.
• ITIL, CISSP, CISM, PMP, Microsoft, Cisco, or comparable technical or leadership certifications.

Responsibilities

• Lead the strategy, delivery, and continuous improvement of internal and client-facing IT services.
• Oversee networking, infrastructure, systems engineering, cloud services, remote connectivity, VPNs, firewalls, and related technologies.
• Manage secure connectivity between company, client, vendor, and cloud environments.
• Oversee application management and support, including operational ownership, maintenance, upgrades, incidents, integrations, and vendor escalation.
• Manage secure file-transfer technologies, data exchanges, interfaces, and related monitoring and support.
• Lead end-user computing, including hardware procurement, computer imaging, configuration, endpoint management, software deployment, patching, inventory, lifecycle management, and secure device disposition.
• Oversee software licensing, deployment, renewals, technology vendors, and IT asset management.
• Lead service desk operations and establish effective incident, request, problem, change, outage, and escalation management processes.
• Define and monitor IT service levels, performance measures, root-cause analysis, and continuous improvement initiatives.
• Own the technology workstream for new client onboarding, including network connectivity, system and application access, identity provisioning, file transfer, devices, communications, interfaces, security requirements, and support models.
• Serve as a senior technology contact for client IT organizations and lead resolution of significant client-impacting technology issues.
• Oversee communications technology, including collaboration, conferencing, telephony, and related services.
• Partner with security, privacy, and compliance teams to maintain appropriate technology controls and support regulatory and contractual requirements.
• Maintain business continuity and disaster recovery readiness for critical infrastructure, applications, connectivity, and technology services.
• Manage technology vendors, contracts, licensing, budgets, capacity, and lifecycle planning.
• Build, lead, mentor, and develop a high-performing IT team with clear responsibilities, operating standards, documentation, and escalation pathways.

Benefits

• May be eligible for an annual performance bonus for salaried positions.
• Additional benefits and perks may be available depending on the position and employment terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior