Revenue Cycle Managed Services, Senior Trainer

Impact Advisors

3d

About The Position

Impact Advisors is seeking an experienced Senior Trainer, Revenue Cycle Operations to deliver and sustain effective training for Revenue Cycle Managed Services (RCMS) teams across client environments. The role prepares onshore and global team members to perform their assigned responsibilities accurately, consistently, and confidently.

The Senior Trainer facilitates new-hire, client-specific, system, workflow, refresher, cross-training, and remediation programs. The role develops and maintains training materials, including presentations, facilitator guides, learner materials, exercises, knowledge checks, and performance-support resources.

The position also creates and maintains detailed operational documentation, such as Situation Response Guides (SRGs), Standard Operating Procedures (SOPs), job aids, process maps, decision trees, quick-reference guides, and role-based work instructions. The Senior Trainer partners with Operations, Quality, Content Management, client stakeholders, and subject matter experts to ensure training and documentation reflect approved workflows and performance expectations. The role supports performance reinforcement, continuous improvement, change initiatives, client implementations, operational transitions, system changes, and process-improvement initiatives. Travel of up to 25%, potentially including nearshore travel, is required.

Requirements

• At least 5 years of experience in healthcare revenue cycle operations, operational training, onboarding, enablement, or a related discipline.
• Demonstrated experience delivering instructor-led and virtual training in an operational environment.
• Demonstrated ability to translate complex business processes into clear, detailed, step-by-step operational documentation such as SRGs, SOPs, job aids, work instructions, or process guides.
• Working knowledge of healthcare revenue cycle operations, potentially including registration, billing, claims processing, denials management, accounts receivable, or reimbursement.
• Strong facilitation, presentation, written communication, interviewing, and interpersonal skills.
• Ability to learn complex workflows and systems through subject matter expert interviews, process demonstrations, observation, and hands-on discovery.
• Ability to organize complex information for operational audiences and maintain accuracy across training and documentation materials.
• Ability to manage multiple assignments and changing priorities in a fast-paced, client-service environment.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Excel, Teams, and SharePoint.
• Ability to travel up to 25%, including potential nearshore travel.

Nice To Haves

• Bachelor’s degree in adult education, communications, instructional design, or a related field, or professional certifications in training facilitation/design or instructional design.
• Experience supporting managed services, outsourced operations, consulting engagements, or geographically distributed teams.
• Experience with instructional-design principles, adult-learning methodologies, curriculum development, or eLearning development.
• Experience using Articulate 360, Camtasia, Learning Management Systems, or related learning-development technologies.
• Experience documenting and training workflows within Epic, Oracle, or other healthcare revenue cycle platforms.
• Revenue cycle certification such as CRCR, CHFP, or CPC, or a credential in training, facilitation, or adult learning.
• Experience partnering with Quality or Performance teams to address operational errors and performance gaps.

Responsibilities

• Deliver engaging instructor-led and virtual training for onshore and global revenue cycle teams.
• Facilitate new-hire onboarding, client-specific, system, workflow, refresher, cross-training, and targeted remediation training.
• Explain revenue cycle workflows, system actions, payer requirements, policies, and client expectations in clear, practical language.
• Lead demonstrations, guided practice, scenario-based exercises, hands-on application, and learner discussion.
• Adapt facilitation techniques to learner experience, role, delivery environment, and subject complexity.
• Evaluate learner comprehension and operational readiness through observation, practice activities, knowledge checks, assessments, and performance-based validation.
• Provide constructive feedback, coaching, and reinforcement, and communicate readiness concerns or recurring knowledge gaps to stakeholders.
• Support train-the-trainer activities by preparing facilitators and operational leaders to reinforce learning consistently.
• Create, revise, and maintain operational documentation, including SRGs, SOPs, job aids, process maps, decision trees, quick-reference guides, and role-based work instructions.
• Observe process demonstrations and interview subject matter experts to accurately capture workflows.
• Translate complex revenue cycle processes into clear, logical, step-by-step instructions.
• Document system actions, decision points, business rules, exceptions, dependencies, escalation paths, and client-specific requirements.
• Validate documentation with operational and client subject matter experts for accuracy, completeness, and usability.
• Apply established templates, terminology, formatting, approval processes, content standards, and version-control requirements.
• Maintain alignment between operational documentation, training materials, and approved workflows.
• Partner with Quality and Operations to review audit findings, performance trends, recurring errors, learner feedback, and operational changes that may indicate training or performance-support needs.
• Deliver targeted refresher or remediation training in response to validated knowledge and skill gaps.
• Recommend training-material or documentation updates when recurring questions, process ambiguity, or performance gaps are identified.
• Gather and incorporate feedback from learners, trainers, operational leaders, Quality, clients, and subject matter experts.
• Track assigned training and documentation deliverables, reviews, approvals, revisions, and completion status.
• Collaborate with Quality, Operations leaders, and client SMEs to align training with operational priorities and SLAs.
• Support change management through communication and training during workflow or system changes.
• Participate in workflow discovery sessions, process demonstrations, content reviews, and validation meetings.
• Ask targeted questions to identify process steps, decision points, exceptions, system requirements, escalation paths, and potential learner difficulties.
• Support client implementations, operational transitions, system changes, and process-improvement initiatives through timely training and documentation.

Benefits

• May be eligible for an annual performance bonus for salaried positions.
• Additional benefits and perks may be available depending on the position and employment terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed