Revenue Cycle Trainer

Saint Francis Health System

5d•Onsite

About The Position

The Revenue Cycle Trainer develops, implements, and oversees training and support for employees and end users involved in revenue cycle activities. The role reinforces appropriate system usage and the skills needed to perform revenue cycle work, identifies training needs, and creates learning and development plans. The trainer designs system training from needs analysis through evaluation; develops and maintains engaging training programs and materials; provides classroom instruction and training support; responds to user inquiries; and helps address recurring knowledge or workflow gaps. The position also supports consistency across departments, process improvement, quality assurance, and the measurement of training outcomes.

Requirements

High school diploma or GED.
At least 3 years of experience in self-directed activities, work teams, and leadership.
Functional knowledge and skills in Microsoft Office Suite (PowerPoint, Word, Excel, and Outlook) or equivalent.
Effective verbal and written communication, interpersonal, and time-management skills.
Knowledge of the healthcare environment and healthcare technologies.
Ability to demonstrate respect, courtesy, and empathy toward individuals, patients, families, coworkers, physicians, and volunteers.
Highly engaging facilitation skills across varied learning environments and the ability to engage audiences with diverse skill sets and learning needs effectively and accurately.
Ability to maintain working relationships within the department and across business units to foster teamwork.

Nice To Haves

Associate’s, vocational, or technical degree in business, adult education, healthcare, or a related field.

Responsibilities

Create system training, including needs analysis, design, development, implementation, and evaluation.
Collaborate with management to develop, update, implement, and maintain training programs and materials, including manuals, curricula, handouts, job aids, workflow guides, and presentations.
Research, create, and update educational materials to keep them current, relevant, and compliant with regulatory and industry standards.
Answer user inquiries, identify recurring end-user challenges, and develop job aids, user guides, workshops, e-learning, or curricula to address gaps in understanding.
Provide classroom instruction and training support to new and existing team members and end users across the healthcare system on revenue cycle topics and practices, including relevant technologies, processes, and hard and soft skills.
Act as a liaison to supporting departments to promote consistent system usage, workflows, and training materials.
Assist with developing standard operating procedures and quality assurance activities.
Identify process-improvement opportunities, make recommendations, and assist with developing, training, and implementing process changes.
Build positive relationships with managers and end users to implement relevant training objectives, measure outcomes, and inform management of performance concerns.
Participate in initiatives, ensure appropriate resources are available to meet goals, and support performance on organizational quality metrics.
Coordinate activities of others without supervising them.
Exercise independent judgment on non-routine problems under general supervision.