Sr Director HR, Pharmacies

OpenLoop Health•Des Moines, IA

About The Position

The Senior Director of HR for OpenLoop’s pharmacies is the senior HR leader for the pharmacy business, reporting directly to the Chief People Officer. The role owns HR for the pharmacy network while ensuring alignment and consistency with OpenLoop’s broader People teams. It will build and shape the HR team as the pharmacy business grows and scales. This leader sets the pharmacies’ multi-year people strategy, partners with pharmacy operations leadership, builds and leads site-based HR business partners and generalists, and guides the people aspects of bringing new sites and teams into OpenLoop’s programs and practices. The role also connects pharmacy teams with centralized People functions, contributes to the People leadership team, and develops flexible, legally sound practices for a fast-growing, regulated, multi-state, multi-site workforce. The position uses people data to inform decisions and establishes consistent approaches to employee relations and investigations.

Requirements

Senior HR leadership experience leading HR managers or teams across a multi-site operational workforce with a large hourly population.
Experience building and leading HR business partner or generalist teams across multiple sites.
Strong employee relations and business partnering experience, including coaching leaders through performance and change.
A track record of leading organizational change alongside an operating executive, including building a leadership bench.
Deep command of multi-state employment law and the ability to apply it pragmatically.
Sound judgment about when to create a new process and when to adopt an existing one.
Direct, data-driven communication with senior operators, comfort pushing back, and calm under pressure in a heavily regulated, fast-growing environment.

Nice To Haves

HR leadership across multiple pharmacies or large-scale pharmacy operations.
HR leadership in a health system or hospital environment with a large hourly workforce.
Experience in fulfillment center, distribution, manufacturing, or supply chain environments.
Labor relations experience.
Experience in a high-growth company where the HR function was still being built.

Responsibilities

Lead HR for the pharmacy business end to end, including ways of working, people planning, and business partner support for every site.
Set the multi-year people strategy for the pharmacies, defining the organization, capabilities, and HR model needed as the business scales.
Partner with pharmacy operations leadership to shape the organization for scale and strengthen leadership capability, communication, and prioritization.
Build and lead a team of site-based HR business partners and generalists, setting standards and developing them as trusted advisors to site leaders.
Lead the people aspects of bringing new sites and teams onto OpenLoop’s programs, policies, and ways of working.
Connect the pharmacies with centralized People teams, including Talent Acquisition, People Operations, and Total Rewards, and determine when to solve locally versus use central resources.
Serve on the People leadership team, shaping OpenLoop-wide practices for its site-based, hourly workforce and influencing enterprise decisions.
Design flexible solutions that remain compliant and legally sound across a multi-state, multi-site workforce.
Use people data and insights to frame decisions, identify risks, and make recommendations to pharmacy and People leadership.
Set standards and approaches for employee relations and investigations across the pharmacies, developing fair, early, consistent, scalable, and legally aligned practices.
Make high-impact trade-offs between immediate needs and long-term priorities while building processes for the pharmacies’ future scale.