Sr Director HR, Pharmacies

OpenLoop Health•Des Moines, IA

About The Position

OpenLoop is hiring a Senior Director of HR to serve as the senior HR leader for its pharmacy business. Reporting directly to the Chief People Officer, this role owns HR for the pharmacy network while ensuring alignment and consistency with OpenLoop’s People teams. The position will build and shape the HR team as the pharmacy business grows and scales. The role leads HR across pharmacy sites, sets the multi-year people strategy, partners with pharmacy operations leadership, and builds a team of site-based HR business partners and generalists. It connects the pharmacy organization with centralized People teams and contributes to company-wide practices for site-based and hourly employees. The Senior Director will develop flexible, legally sound approaches for a fast-moving, regulated, multi-state workforce and use people data to inform decisions. The role also establishes consistent, scalable employee relations and investigation practices.

Requirements

Senior HR leadership experience leading HR managers or teams across a multi-site operational workforce with a large hourly population.
Experience building and leading a team of HR business partners or generalists across multiple sites.
Strong employee relations and business partnering experience, including coaching leaders through performance and change.
A track record of leading organizational change alongside an operating executive, including building a leadership bench.
Deep command of multi-state employment law and the ability to apply it pragmatically.
Sound judgment in deciding when to create a new process and when to adopt an existing one.
Direct, data-driven communication with senior operators, comfort pushing back, and calm under pressure in a heavily regulated, fast-growing environment.

Nice To Haves

HR leadership across multiple pharmacies or large-scale pharmacy operations.
HR leadership in a health system or hospital environment with a large hourly workforce.
Experience in fulfillment center, distribution, manufacturing, or supply chain environments.
Labor relations experience.
Experience in a high-growth company where the HR function was still being built.

Responsibilities

Lead HR for the pharmacy business, including ways of working across pharmacies, people planning, and business partner support for every site.
Set the multi-year people strategy for the pharmacies, defining the organization, capabilities, and HR model needed for growth.
Partner with pharmacy operations leadership to shape the pharmacy organization for scale and strengthen leadership capability, communication, and prioritization.
Build and lead a team of site-based HR business partners and generalists, establishing standards and developing them as trusted advisors to site leaders.
Lead the people-related integration of new sites and teams into OpenLoop’s programs, policies, and ways of working.
Connect the pharmacies with centralized People teams, including Talent Acquisition, People Operations, and Total Rewards, determining when to address needs locally and when to use central resources.
Serve on the People leadership team, shaping company-wide practices for the site-based, hourly workforce and influencing enterprise decisions.
Design flexible, compliant, and legally sound solutions for a multi-state, multi-site workforce.
Use people data and insights to frame decisions, flag risks, and make recommendations to pharmacy and People leadership.
Set standards and approaches for employee relations and investigations across the pharmacies, promoting fair, early, consistent, scalable, and lawful handling of issues.
Balance immediate business needs with long-term priorities while building processes for the pharmacies to operate at greater scale.