Sr. Director of Events

Etherio•Atlanta, GA

21d•Hybrid

About The Position

The Senior Director of Events - Team Lead manages a team of planners responsible for serving a specific set of clients and meeting their event needs. The role guides the team, in partnership with leadership, to deliver high-quality meetings and events. It calls for experience in event planning and operations, relationship building, people management, and talent development. The Senior Director oversees team development and day-to-day operations, supports consistent use of procedures and templates, and develops strategies for successful client event delivery. The position provides consultative guidance to clients, oversees the team’s events, directly manages one to two events annually, and works with leadership and Account Executives to resolve client issues. It also includes assigning programs, developing staff, improving processes and training, and identifying operational efficiencies. The role is hybrid, combining remote and in-office work, with possible work at client and event locations. Travel of at least 30% is required. Scheduling flexibility is necessary, including the ability to work evenings and weekends. Physical demands include extended periods sitting, standing, or moving; handling boxes or equipment weighing up to 30 pounds; moving around an office; adapting to varied event settings; occasional stooping, kneeling, or crouching; frequent communication; and frequent use of computers and other electronic equipment.

Requirements

Bachelor’s degree or equivalent experience.
At least 8 years of meeting management or hospitality management experience.
Strong organizational skills and ability to multitask and prioritize.
Strong leadership and communication skills.
Strategic decision-making ability.
Strong project and team management skills.
Forward-thinking.
Ability to travel at least 30%.
Flexibility to work evenings and weekends to meet client, event, or company needs.
Ability to lift, carry, push, or drag boxes or equipment weighing up to 30 pounds.
Ability to sit, stand, and/or move for extended periods and adapt to varied physical settings.
Occasionally position oneself in a stooping, kneeling, or crouching manner.
Frequently communicate and exchange accurate information, and use computers and other electronic equipment.

Nice To Haves

CMP or CMM designation.

Responsibilities

Manage a group of planners, including their development and the team’s day-to-day operations.
Work with leadership to develop and ensure consistent use of SOPs and templates and deliver client service that exceeds expectations.
Develop creative and innovative ideas and solutions for client programs.
Develop forward-thinking strategies for delivering and executing client events.
Ensure the team takes a consultative approach to client relationships and provides sound advice and exceptional events.
Work with leadership to develop and operate training programs and identify staff improvement opportunities.
Directly manage one to two events per year and provide indirect oversight of all events run by the team.
Work with leadership and Account Executives to address client issues.
Assign client and program work in alignment with client needs, staff skills, and team members’ work/life balance.
Develop talent for current and future business needs, aligning opportunities with team members’ interests and competencies.
Liaise between Account Executives and the team.
Identify challenges, opportunities, and areas for optimization and efficiency.
Guide successful events, monitor team progress, and improve processes to add value and strengthen client partnerships.
Implement internal and customer-specific standard operating procedures to promote operational excellence and customer service.
Review team processes regularly and develop tools and training strategies to improve project efficiency and team satisfaction.
Perform other duties as assigned.