Senior Director of Domestic Order Management

Axon•Atlanta, GA

15h•Hybrid

About The Position

Axon is seeking a Senior Director to lead its Domestic Order Management function, including Order Processing and Order Validation. The role is accountable for customer experience, order accuracy, compliance, and downstream fulfillment and billing execution. The Senior Director leads a global team and owns key internal controls while building and maintaining a scalable, high-performing order management operation. Reporting to the Vice President of Commercial Operations, this leader partners with Sales, Legal, Finance, IT, Billing, and other operational teams. The role owns booking policies, order documentation and review controls, transaction approvals within established thresholds, process documentation, service levels, and compliance with booking SLAs and Sarbanes-Oxley requirements. It also supports audits and acquisition integration. A central focus is transforming Order Management through process improvement, technology, AI, automation, and intelligent document processing. The Senior Director will take initiatives from development through implementation and adoption, establish measurable outcomes, and maintain appropriate human review and internal controls. Technologies and initiatives include AI-enabled document review, scanning, OCR, intelligent data extraction, automated validation, and workflow automation. The role also works to improve the Order-to-Cash cycle and the handoff to Billing, including invoice readiness, billing requirements, exception management, and first-time invoice accuracy. The scope may evolve to include adjacent operational responsibilities, potentially including Billing Operations, as Axon scales. The position is based at an Axon hub and follows a hybrid schedule: onsite Tuesday through Friday and remote Monday, unless an approved workplace accommodation applies. Hub locations listed are Seattle, San Francisco (Presidio), Scottsdale, Boston, NYC, Sterling, and Atlanta.

Requirements

10+ years of experience in Order Management, Revenue Operations, Commercial Operations, or related Order-to-Cash functions.
5+ years of people management experience, including leadership of globally distributed teams.
Proven ability to build, develop, and lead high-performing operational teams in a fast-paced, high-growth environment.
Experience serving as a process owner for Order Management, sales orders, or broader Order-to-Cash processes.
Demonstrated experience leading complex process transformation, including process redesign, automation, standardization, and implementation of new operating models.
Experience applying AI, intelligent document processing, OCR, workflow automation, or similar technologies to improve transaction processing, accuracy, productivity, or controls.
Strong understanding of Sarbanes-Oxley requirements and experience owning or operating key Order-to-Cash internal controls.
Experience implementing and governing commercial or booking policies, including reviewing and approving policy exceptions and non-standard transactions.
Advanced experience with Salesforce, ERP platforms, and integrated financial and operational systems.
Demonstrated experience reviewing complex customer contracts, including State and Local and/or Federal government transactions.
Experience working with Hardware, Software, and Software-as-a-Service (SaaS) business models.
Strong analytical, project management, and organizational skills, with the ability to use data and metrics to drive operational improvements and measure performance.
Outstanding cross-functional communication skills and ability to translate complex operational, system, policy, and control issues into clear recommendations for Sales, Finance, IT, and senior leadership.
Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field.

Nice To Haves

Billing Operations experience, including invoice readiness, billing accuracy, exception management, or customer-specific billing requirements.
Knowledge of ASC 606 revenue recognition.

Responsibilities

Own Domestic Order Management, including Order Processing and Order Validation, and ensure orders are complete, accurate, compliant, and timely.
Manage implementation, governance, and compliance with booking policies, including designated transaction reviews and policy exceptions within established approval thresholds.
Lead Order Processing and Order Validation teams; set performance expectations, service levels, controls, and development plans.
Own the Order Management process-improvement and technology roadmap to simplify work, strengthen controls, reduce manual effort, and improve cycle time and accuracy.
Take ownership of AI, automation, and intelligent document-processing initiatives and drive implementation and adoption.
Lead initiatives involving AI-enabled document review, document scanning, OCR, intelligent data extraction, automated validation, and workflow automation.
Partner with IT, Systems, Finance, Sales, and other stakeholders to design automated workflows for identifying missing information, validating requirements, routing exceptions, and progressing eligible orders with less manual intervention.
Set measurable success criteria for automation, including processing time, accuracy, exception rates, manual touchpoints, control effectiveness, and productivity.
Maintain human review, exception management, monitoring, and internal controls as AI and automation are introduced.
Own operating review controls for adequate order documentation and work with customers and internal stakeholders to support accurate and timely fulfillment and billing.
Assist with identifying and reviewing sales opportunities, contracts, and non-standard transactions to address downstream operational requirements.
Review and approve sales orders and ensure accurate, complete, and policy-compliant transmission to ERP, revenue, and downstream operational systems.
Ensure billing requirements are established based on customer contracts and partner with Billing and other teams to resolve complex contractual and billing requirements.
Partner with Billing leadership to improve the Order Management-to-Billing handoff, reduce downstream exceptions, improve invoice readiness, and increase first-time invoice accuracy.
Develop an understanding of Billing Operations, including invoice readiness, billing requirements, exception management, customer-specific invoicing, and causes of billing delays or corrections.
Evaluate Order-to-Cash improvements, including ownership, handoffs, consolidation of activities, and end-to-end accountability.
Support assessment and potential implementation of operating model changes across Order Management and build capabilities for broader responsibility across adjacent functions.
Own the development and continual improvement of Order Management policies, process documentation, operating procedures, decision frameworks, and checklists.
Provide training, documentation, and communications to Order Management teams and internal stakeholders as processes, policies, and systems evolve.
Lead development and improvement of systems and operational processes across the end-to-end Order-to-Cash cycle.
Perform self-audits and operate internal control procedures to support Sarbanes-Oxley compliance and continued control effectiveness as processes become more automated.
Support integration of acquisitions into Axon’s Order-to-Cash processes, systems, policies, and controls.
Support internal and external audits of the Order-to-Cash cycle, including audit documentation and deliverables.
Ensure adherence to booking SLAs, monitor performance and exceptions, and drive corrective actions for timely and accurate transaction processing.
Lead cross-functional transformation initiatives that improve Order-to-Cash accuracy, scalability, controls, customer experience, and velocity.