Senior Director of Domestic Order Management

Axon•San Francisco, CA

15h•$193,725 - $309,960•Hybrid

About The Position

Axon is seeking a Senior Director to lead its Domestic Order Management function, including Order Processing and Order Validation. The role is accountable for customer experience, order accuracy, compliance, and downstream fulfillment and billing execution. The Senior Director leads a global team and owns key internal controls while partnering with Sales, Legal, Finance, IT, Systems, Billing, and other operational teams. The position reports to the Vice President of Commercial Operations. A major focus is transforming Order Management through process improvement, technology, AI, automation, and intelligent document processing. The leader will take ownership of initiatives such as document scanning and data extraction, automated order validation, and workflow automation, guiding them through implementation and adoption and measuring their business impact. The role also maintains appropriate human review, exception management, monitoring, and internal controls as automation expands. The Senior Director owns domestic order processing and validation, booking-policy governance, order documentation controls, transaction review and approval within established thresholds, and accurate transmission of orders to ERP, revenue, and downstream operational systems. The role works with Billing to establish contract-based billing requirements, improve invoice readiness and first-time invoice accuracy, and address complex billing exceptions. It also evaluates opportunities for broader end-to-end Order-to-Cash accountability, with scope potentially evolving to include adjacent responsibilities such as Billing Operations. The position develops and maintains policies, procedures, documentation, training, operating rhythms, performance expectations, service levels, and team development plans. Responsibilities include supporting Sarbanes-Oxley compliance and audits, integrating acquisitions into Order-to-Cash processes and controls, monitoring booking SLAs, and leading cross-functional initiatives that improve scalability, control effectiveness, customer experience, and transaction velocity. The role is based at an Axon hub and follows a hybrid schedule: onsite Tuesday through Friday, with remote work on Mondays unless an approved workplace accommodation applies. Listed hub locations are Seattle, San Francisco (Presidio), Scottsdale, Boston, NYC, Sterling, and Atlanta.

Requirements

10+ years of experience in Order Management, Revenue Operations, Commercial Operations, or related Order-to-Cash functions.
5+ years of people management experience, including leadership of globally distributed teams.
Proven ability to build, develop, and lead high-performing operational teams in a fast-paced, high-growth environment.
Experience serving as a process owner for Order Management, sales orders, or broader Order-to-Cash processes.
Demonstrated experience leading complex process transformation initiatives, including process redesign, automation, standardization, and implementation of new operating models.
Experience applying AI, intelligent document processing, OCR, workflow automation, or similar technologies to improve transaction processing, accuracy, productivity, or controls.
Strong understanding of Sarbanes-Oxley requirements and experience owning or operating key internal controls within the Order-to-Cash cycle.
Experience implementing and governing commercial or booking policies, including review and approval of policy exceptions and non-standard transactions.
Advanced experience with Salesforce, ERP platforms, and integrated financial and operational systems.
Demonstrated experience reviewing complex customer contracts, including State and Local and/or Federal government transactions.
Experience working in Hardware, Software, and Software-as-a-Service (SaaS) business models.
Strong analytical, project management, and organizational skills, with ability to use data and metrics to drive operational improvements and measure performance.
Outstanding cross-functional communication skills, including ability to translate complex operational, system, policy, and control issues into clear recommendations for Sales, Finance, IT, and senior leadership.
Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field.
Ability to work onsite Tuesday through Friday at an Axon hub, with remote work on Mondays, unless an approved workplace accommodation applies.

Nice To Haves

Billing Operations experience, including invoice readiness, billing accuracy, exception management, or customer-specific billing requirements, is strongly preferred.
Knowledge of ASC 606 revenue recognition is preferred.

Responsibilities

Own Domestic Order Management, including Order Processing and Order Validation, and ensure orders are complete, accurate, compliant, and processed promptly.
Govern and implement Axon booking policies, including reviewing and approving designated transactions and policy exceptions within established approval thresholds.
Lead and develop Order Processing and Order Validation professionals, setting performance expectations, service levels, controls, and development plans.
Own the Order Management process-improvement and technology roadmap to simplify processes, reduce manual work, strengthen controls, and improve cycle time and accuracy.
Take ownership of AI, automation, and intelligent document-processing initiatives and drive implementation, adoption, and measurable impact.
Lead initiatives using AI-enabled document review, document scanning, OCR, intelligent data extraction, automated validation, and workflow automation.
Partner with IT, Systems, Finance, Sales, and other stakeholders to build automated workflows that identify missing information, validate requirements, route exceptions, and reduce manual intervention.
Define and track automation success measures, including processing time, accuracy, exception rates, manual touchpoints, control effectiveness, and productivity.
Maintain human review, exception management, monitoring, and internal controls as AI and automation are introduced.
Own operating review controls for adequate order documentation and work with customers and internal stakeholders to support timely, accurate fulfillment and billing.
Help identify and review sales opportunities, contracts, and non-standard transactions so downstream operational requirements are understood and addressed.
Review and approve sales orders and ensure accurate, complete, and policy-compliant transmission to ERP, revenue, and downstream operational systems.
Ensure billing requirements are established in accordance with customer contracts and partner with Billing and other teams to resolve complex contractual and billing requirements.
Work with Billing leadership to improve the Order Management-to-Billing handoff, reduce downstream exceptions, improve invoice readiness, and increase first-time invoice accuracy.
Develop an understanding of Billing Operations, including invoice readiness, billing requirements, exception management, customer-specific requirements, and causes of billing delays or corrections.
Evaluate Order-to-Cash improvements, including clarifying ownership, reducing handoffs, consolidating activities where appropriate, and increasing end-to-end accountability.
Support assessment and potential implementation of operating-model changes as Axon scales.
Build scalable processes, leadership capabilities, and operating rhythms to support potential broader responsibility across adjacent Order-to-Cash functions.
Develop, maintain, and continuously improve Order Management policies, process documentation, operating procedures, decision frameworks, and checklists.
Ensure teams and internal stakeholders receive effective training, documentation, and communications as processes, policies, and systems change.
Lead development and improvement of systems and operational processes across the end-to-end Order-to-Cash cycle.
Perform self-audits and operate internal controls to support Sarbanes-Oxley compliance and maintain control effectiveness as processes become more automated.
Support integration of acquisitions into Axon’s Order-to-Cash processes, systems, policies, and controls.
Support internal and external Order-to-Cash audits, including preparation and review of audit documentation and deliverables.
Monitor booking SLAs and exceptions and drive corrective actions to improve timely and accurate transaction processing.
Lead cross-functional transformation initiatives that improve the accuracy, scalability, control environment, customer experience, and velocity of Order-to-Cash processes.