Senior Director of Domestic Order Management

Axon•Washington, DC

15h•$193,725 - $309,960•Hybrid

About The Position

Axon is seeking a Senior Director to lead its Domestic Order Management function, including Order Processing and Order Validation. This operational leadership role is responsible for customer experience, order accuracy, compliance, and downstream fulfillment and billing execution. The role reports to the Vice President of Commercial Operations and works closely with Sales, Legal, Finance, IT, and other operational teams. It leads a global team and owns key internal controls and the development of a best-in-class order management function. The Senior Director will lead the continued transformation of order management, taking ownership of automation and AI-enabled initiatives such as intelligent document scanning and data extraction, automated order validation, and workflow automation. The role is accountable for moving initiatives from development through implementation and adoption, with measurable business impact. As Axon matures its Order-to-Cash operating model, the scope may evolve to include additional responsibilities in adjacent areas such as Billing Operations. The successful candidate will bring an enterprise mindset and be comfortable taking on broader responsibilities as the business scales. The role is based at an Axon hub and follows a hybrid schedule: onsite Tuesday through Friday, with remote work on Mondays unless an accommodation is approved. Hub locations listed are Seattle, San Francisco (Presidio), Scottsdale, Boston, New York City, Sterling, and Atlanta. The posted base pay range is $193,725–$309,960 USD. Axon describes total compensation as including base pay, bonus, and stock awards.

Requirements

10+ years of experience in Order Management, Revenue Operations, Commercial Operations, or related Order-to-Cash functions.
5+ years of people management experience, including leadership of globally distributed teams.
Proven ability to build, develop, and lead high-performing operational teams in a fast-paced, high-growth environment.
Experience serving as a process owner for Order Management, sales orders, or broader Order-to-Cash processes.
Demonstrated experience leading complex process transformations, including process redesign, automation, standardization, and implementation of new operating models.
Experience applying AI, intelligent document processing, OCR, workflow automation, or similar technologies to improve transaction processing, accuracy, productivity, or controls.
Strong understanding of Sarbanes-Oxley requirements and experience owning or operating key internal controls within the Order-to-Cash cycle.
Experience implementing and governing commercial or booking policies, including reviewing and approving policy exceptions and non-standard transactions.
Advanced experience with Salesforce, ERP platforms, and integrated financial and operational systems.
Demonstrated experience reviewing complex customer contracts, including State and Local and/or Federal government transactions.
Experience working with Hardware, Software, and Software-as-a-Service (SaaS) business models.
Strong analytical, project management, and organizational skills, including the ability to use data and metrics to drive improvements and measure performance.
Outstanding cross-functional communication skills and ability to translate complex operational, system, policy, and control issues into clear recommendations for Sales, Finance, IT, and senior leadership.
Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field.

Nice To Haves

Billing Operations experience, including invoice readiness, billing accuracy, exception management, or customer-specific billing requirements, is strongly preferred.
Knowledge of ASC 606 revenue recognition is preferred.

Responsibilities

Own Domestic Order Management, including Order Processing and Order Validation, ensuring orders are complete, accurate, compliant, and processed on time.
Manage implementation, governance, and ongoing compliance with booking policies, including review and approval of designated transactions and policy exceptions within established approval thresholds.
Lead and develop Order Processing and Order Validation teams, setting performance expectations, service levels, controls, and development plans.
Own the Order Management process-improvement and technology roadmap; identify ways to simplify processes, eliminate manual work, strengthen controls, and improve cycle time and accuracy.
Take ownership of AI, automation, and intelligent document-processing initiatives and drive implementation and adoption.
Lead initiatives using AI-enabled document review, scanning, OCR, intelligent data extraction, automated validation, and workflow automation.
Partner with IT, Systems, Finance, Sales, and other stakeholders to design and implement automated workflows that identify missing information, validate order requirements, route exceptions, and reduce manual intervention.
Set measurable success criteria for automation initiatives, including processing time, accuracy, exception rates, manual touchpoints, control effectiveness, and productivity.
Maintain human review, exception management, monitoring, and internal controls as AI and automation are incorporated into processes.
Own operating review controls for adequate order documentation and work with customers and internal stakeholders to support accurate, timely fulfillment and billing.
Assist in identifying and reviewing sales opportunities, contracts, and non-standard transactions to address downstream operational requirements.
Review and approve sales orders and ensure accurate, complete, and policy-compliant transmission to ERP, revenue, and downstream operational systems.
Ensure billing requirements are established based on customer contracts; partner with Billing and other teams to resolve complex contractual and billing requirements.
Partner with Billing leadership to improve the Order Management-to-Billing handoff, reduce downstream exceptions, improve invoice readiness, and increase first-time invoice accuracy.
Develop a strong understanding of Billing Operations, including invoice readiness, billing requirements, exception management, customer-specific invoicing, and causes of billing delays or corrections.
Evaluate Order-to-Cash improvements, including clarifying ownership, reducing handoffs, consolidating activities where appropriate, and increasing end-to-end accountability.
Support assessment and potential implementation of future operating-model changes and build processes, leadership capabilities, and operating rhythms that can support broader Order-to-Cash responsibilities.
Own and continuously improve Order Management policies, process documentation, operating procedures, decision frameworks, and checklists.
Ensure high-quality training, documentation, and communications for Order Management teams and internal stakeholders as processes, policies, and systems evolve.
Lead ongoing development and improvement of systems and operational processes across the end-to-end Order-to-Cash cycle.
Perform self-audits and operate internal control procedures to support Sarbanes-Oxley compliance and maintain control effectiveness as processes become more automated.
Support integration of acquisitions into Axon's Order-to-Cash processes, systems, policies, and controls.
Support internal and external audits of the Order-to-Cash cycle, including audit documentation and deliverables.
Ensure adherence to booking SLAs, monitor performance and exceptions, and drive corrective actions to improve timely and accurate transaction processing.
Lead cross-functional transformation initiatives to improve the accuracy, scalability, control environment, customer experience, and velocity of Order-to-Cash processes.