Senior Director of Domestic Order Management

Axon•Scottsdale, AZ

15h•Hybrid

About The Position

Axon is seeking a Senior Director to lead its Domestic Order Management function, including Order Processing and Order Validation. The role has a direct impact on customer experience, order accuracy, compliance, fulfillment, and billing execution. The Senior Director owns key internal controls and leads a global team responsible for building and maintaining a best-in-class order management function. The position reports to the Vice President of Commercial Operations and collaborates closely with Sales, Legal, Finance, IT, Billing, and other operational teams. The Senior Director will lead the ongoing transformation of order management processes, taking ownership of AI-enabled document scanning and data extraction, automated order validation, and workflow automation initiatives from development through implementation, adoption, and measurable results. As Axon develops its Order-to-Cash operating model, the role may expand to adjacent responsibilities, including Billing Operations. The successful candidate will bring an enterprise-wide perspective and be comfortable taking on broader operational responsibilities as the business scales. The role is based at an Axon hub and follows a hybrid schedule: onsite Tuesday through Friday, with remote work on Mondays unless an accommodation is approved. Hub locations are Seattle, San Francisco (Presidio), Scottsdale, Boston, NYC, Sterling, and Atlanta.

Requirements

10+ years of experience in Order Management, Revenue Operations, Commercial Operations, or related Order-to-Cash functions.
5+ years of people management experience, including leadership of globally distributed teams.
Proven ability to build, develop, and lead high-performing operational teams in a fast-paced, high-growth environment.
Experience serving as a process owner for Order Management, sales orders, or broader Order-to-Cash processes.
Demonstrated experience leading complex process transformation initiatives, including process redesign, automation, standardization, and implementation of new operating models.
Experience applying AI, intelligent document processing, OCR, workflow automation, or similar technologies to improve transaction processing, accuracy, productivity, or controls.
Strong understanding of Sarbanes-Oxley requirements and experience owning or operating key internal controls within the Order-to-Cash cycle.
Experience implementing and governing commercial or booking policies, including review and approval of policy exceptions and non-standard transactions.
Advanced experience with Salesforce, ERP platforms, and integrated financial and operational systems.
Demonstrated experience reviewing complex customer contracts, including State and Local and/or Federal government transactions.
Experience working in Hardware, Software, and Software-as-a-Service (SaaS) business models.
Strong analytical, project management, and organizational skills, with demonstrated ability to use data and metrics to drive operational improvements and measure performance.
Outstanding cross-functional communication skills and ability to translate complex operational, system, policy, and control issues into clear recommendations for Sales, Finance, IT, and senior leadership.
Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field.

Nice To Haves

Billing Operations experience, including invoice readiness, billing accuracy, exception management, or customer-specific billing requirements.
Knowledge of ASC 606 revenue recognition.

Responsibilities

Own Domestic Order Management, including Order Processing and Order Validation, ensuring orders are complete, accurate, compliant, and processed on time.
Manage the implementation, governance, and ongoing compliance of booking policies; review and approve designated transactions and policy exceptions within established approval thresholds.
Lead and develop Order Processing and Order Validation professionals, setting performance expectations, service levels, controls, and development plans.
Own the Order Management process improvement and technology roadmap, identifying ways to simplify processes, reduce manual work, strengthen controls, and improve order cycle time and accuracy.
Take ownership of AI, automation, and intelligent document-processing initiatives and drive their implementation and adoption.
Lead initiatives involving AI-enabled document review, document scanning, OCR, intelligent data extraction, automated validation, and workflow automation.
Partner with IT, Systems, Finance, Sales, and other stakeholders to design and implement workflows that identify missing information, validate order requirements, route exceptions, and reduce manual intervention.
Define and track measurable outcomes for automation, including processing time, accuracy, exception rates, manual touchpoints, control effectiveness, and productivity.
Maintain appropriate human review, exception management, monitoring, and internal controls as AI and automation are incorporated into processes.
Own operating review controls over order documentation and work with customers and internal stakeholders to support accurate, timely fulfillment and billing.
Assist in identifying and reviewing sales opportunities, contracts, and non-standard transactions to address downstream operational requirements.
Review and approve sales orders and ensure accurate, complete, and policy-compliant transmission to ERP, revenue, and downstream operational systems.
Ensure billing requirements are established based on customer contracts and partner with Billing and other teams to resolve complex contractual and billing requirements.
Partner with Billing leadership to improve the Order Management-to-Billing handoff, reduce downstream exceptions, improve invoice readiness, and increase first-time invoice accuracy.
Develop knowledge of Billing Operations, including invoice readiness, billing requirements, exception management, customer-specific invoicing, and causes of billing delays or corrections.
Evaluate Order-to-Cash improvements, including clearer ownership, fewer handoffs, appropriate consolidation of activities, and greater end-to-end accountability.
Support assessment and possible implementation of operating model changes across Order Management and build scalable processes, leadership capabilities, and operating rhythms that can support adjacent Order-to-Cash functions.
Own the development, maintenance, and continuous improvement of Order Management policies, process documentation, procedures, decision frameworks, and checklists.
Ensure teams and internal stakeholders receive effective training, documentation, and communications as processes, policies, and systems change.
Lead ongoing development and improvement of systems and operational processes across the end-to-end Order-to-Cash cycle.
Perform self-audits and operate internal controls to support Sarbanes-Oxley compliance and maintain control effectiveness as processes become more automated.
Support integration of acquisitions into Axon's Order-to-Cash processes, systems, policies, and controls.
Support internal and external audits of the Order-to-Cash cycle, including preparation and review of audit documentation and deliverables.
Ensure adherence to booking SLAs, monitor performance and exceptions, and drive corrective actions to improve timely and accurate transaction processing.
Lead cross-functional transformation initiatives that improve the accuracy, scalability, control environment, customer experience, and velocity of Order-to-Cash processes.