Senior Director of Brand Operations
About The Position
Long John Silver's is seeking a Senior Director of Brand Operations to build and own the operating system used across its company and franchise restaurants. This role does not manage individual restaurants; it defines the standard operating procedures, brand standards, tools, and technology that support restaurant operations. The position involves hands-on observation of restaurant workflows, identifying ways to improve speed and simplicity, modernizing legacy SOPs, and establishing the brand's loss prevention function. The Senior Director will lead the Director of National Ops Services and the Director of Franchise Business Consultants, and will report to the Chief Technology Officer & Head of Brand Operations. The position is based at the Restaurant Support Center in Louisville, Kentucky, or requires frequent travel to Louisville, with up to 50% field travel to restaurants and franchise meetings.
Requirements
- At least 8 years of restaurant operations experience, including at least 4 years in a brand-level operations services, operations excellence, or SOP development role.
- Proven experience writing and managing SOPs for a multi-unit QSR or fast-casual brand.
- A track record of leading systemwide rollouts of menu items, equipment, or technology.
- Hands-on experience conducting time-and-motion or speed-of-service studies.
- Experience supporting both company-operated and franchised restaurants.
- Bachelor's degree in a related field or equivalent experience.
- Based in Louisville, Kentucky, or willing to travel frequently to the Louisville Restaurant Support Center.
- Valid driver's license and ability to travel up to 50% to restaurants and franchise meetings, including overnight travel.
Nice To Haves
- Loss prevention or audit experience.
- POS or digital ordering implementation experience.
- Lean or Six Sigma certification.
- Franchise advisory council experience.
- Seafood, fried-food, or drive-thru operations background.
Responsibilities
- Lead operational readiness for new menu items, limited-time offers, equipment, and technology from pilot through systemwide launch.
- Conduct time-and-motion, workflow, and speed-of-service studies in kitchens, at front counters, and in drive-thrus; test and roll out improved ways of working.
- Own the brand's SOPs and operations manual, and modernize legacy procedures into digital, mobile-friendly, visual formats.
- Build and lead a loss prevention function, including SOPs, KPIs, and POS-based exception reporting.
- Partner with Technology on POS, kitchen display, digital ordering, and labor tools to ensure they fit restaurant operations.
- Advise franchisees and operators on brand standards and incorporate their feedback into brand decisions.
- Lead the Director of National Ops Services and the Director of Franchise Business Consultants.
Benefits
- Competitive base salary with bonus potential.
- Full benefits package, including medical, dental, and vision insurance.
- Short-term and long-term disability insurance and life insurance.
- Generous paid time off.
- 401(k) with company match and immediate vesting from day one.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
