Senior Director of Academic Support

Tennessee Board of Regents•Town of Gallatin, NY

7d•$84,800 - $105,999

About The Position

Volunteer State Community College is hiring a Senior Director of Academic Support to provide strategic and operational leadership for an integrated portfolio of academic support and digital learning services. Reporting directly to the Vice President for Academic Affairs, the Senior Director aligns library services, tutoring and academic support, online learning, instructional design, and related technologies to advance student access, learning, retention, and completion. The role leads cross-functional planning, assessment, personnel, budgeting, compliance, and continuous improvement, and ensures consistent, high-quality support for students and faculty across College locations and instructional modalities. The Senior Director develops an integrated vision, annual priorities, and measurable outcomes for the Library, Learning Commons, and Distance Learning in alignment with College and Academic Affairs priorities. The position advises the Vice President for Academic Affairs on academic support services, digital learning strategy, emerging technologies, and resource needs. It uses institutional data to evaluate effectiveness, set priorities, and guide resource allocation, and coordinates planning among the portfolio areas to improve the student and faculty experience. The role provides senior oversight of library operations and resources; tutoring, coaching, and other Learning Commons services; and online learning operations, instructional design, faculty support, course development, learning management systems, and online course quality. It works with faculty, academic leaders, Information Technology, and other offices to support effective services and instruction across campuses, centers, and online environments. The Senior Director ensures compliance with College and Tennessee Board of Regents policies, accreditation requirements, applicable laws and regulations, copyright and licensing obligations, digital accessibility standards, and distance-education state authorization requirements. The position supervises and evaluates assigned leaders and employees, manages budgets and resource requests, and recommends adjustments to staffing, organizational structure, operating hours, facilities, and technology based on evidence and available resources. Other duties may be assigned.

Requirements

Master’s degree from a regionally accredited college or university in library or information science, education, instructional technology, higher education administration, or a closely related field.
Five years of progressively responsible experience in higher education.
Three years of supervisory or management experience, including responsibility for personnel, budgets, programs, or services.
Willingness to advocate for the mission of the College.
Knowledge of current practices and emerging issues in academic libraries, learning support, online education, instructional design, and educational technology.
Ability to lead complex operations, establish priorities, manage multiple projects, and make sound decisions in a collaborative environment.
Strong supervisory, team-building, conflict-resolution, and change-management skills.
Ability to analyze data, evaluate outcomes, and communicate findings and recommendations clearly.
Strong written, verbal, presentation, and interpersonal communication skills.
Ability to build productive relationships with students, faculty, staff, administrators, external partners, and vendors.
Commitment to academic quality, student success, access, service excellence, and continuous improvement.
Ability to manage sensitive information with discretion and maintain professional judgment and integrity.

Nice To Haves

Doctorate from a regionally accredited college or university, or a master’s degree in library or information science from an American Library Association-accredited program.
Leadership experience in academic libraries, learning commons or tutoring, online learning, instructional design, or academic technology.
Community college experience.
Experience with learning management systems, online course quality frameworks, state authorization, digital accessibility, and accreditation requirements.

Responsibilities

Develop and implement an integrated vision, annual priorities, and measurable outcomes for the Library, Learning Commons, and Distance Learning in alignment with the College strategic plan and Academic Affairs priorities.
Advise the Vice President for Academic Affairs on academic support services, digital learning strategy, emerging technologies, and resource needs.
Lead coordinated planning among functional areas to improve the student and faculty experience and reduce duplication or gaps in service.
Serve on institutional and Tennessee Board of Regents committees and participate in initiatives, professional organizations, and community partnerships as assigned.
Use enrollment, utilization, learning, retention, completion, and satisfaction data to evaluate effectiveness, establish priorities, and guide resource allocation.
Provide senior oversight for library operations, collections, research assistance, information literacy, archives, systems, and services at College locations and online.
Ensure library resources and services support curriculum, accreditation, faculty scholarship, open educational resources, and evolving research needs.
Guide the development and consistent application of library policies, service standards, collection priorities, and technology plans.
Promote access to reliable information and strengthen students’ information and digital literacy skills in collaboration with faculty and academic leaders.
Oversee tutoring, academic coaching, learning support, and other Learning Commons services offered in person and online.
Establish service models, staffing plans, referral processes, and operating schedules responsive to student demand across campuses, centers, and instructional modalities.
Collaborate with academic deans, faculty, advising, student affairs, and institutional research to identify achievement gaps and implement targeted academic support strategies.
Assess academic support programs and use findings to improve student engagement, course success, persistence, and completion.
Oversee online learning operations, instructional design, faculty support, course development, learning management system administration and governance, and online course quality.
Lead standards and processes for online and technology-enhanced instruction, including course design, review, delivery, accessibility, and continuous improvement.
Coordinate professional development and consultation to help faculty use evidence-based teaching practices and educational technologies effectively.
Partner with Information Technology, academic divisions, and other offices to evaluate, implement, support, and govern academic technologies.
Monitor developments in online education, artificial intelligence, instructional technology, and student support, and recommend responsible institutional responses.
Ensure compliance with applicable College and TBR policies; accreditation requirements; federal and state regulations; copyright and licensing obligations; digital accessibility standards; and state authorization requirements for distance education.
Maintain documentation, procedures, reports, and evidence supporting accreditation, program review, audits, and institutional effectiveness activities.
Coordinate with academic leaders to establish and monitor service-level expectations, faculty and student communications, and continuity plans for critical academic support functions.
Address concerns and resolve issues involving portfolio services or refer matters to the appropriate office.
Supervise, support, and evaluate assigned leaders and employees; establish expectations; promote professional development; and foster a collaborative, student-centered culture.
Develop and manage budgets, contracts, licenses, technology investments, and resource requests in accordance with institutional priorities and procedures.
Evaluate staffing, organizational structure, operating hours, facilities, and technology needs, and recommend evidence-based adjustments based on available resources.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability insurance
Flexible spending account (FSA) and health savings account (HSA)
Wellness Incentive Program for employees enrolled in Health
Educational assistance, including fee waiver, spouse/dependent discounts, and tuition reimbursement
Employee Assistance Program
Longevity pay
Retirement options including State of Tennessee Pension (TCRS), 401a, 401K with up to $50 per month match, 403b, and 457
14 paid holidays per year
Annual leave, if applicable
Sick leave
Sick Leave Bank
State Employee Discount Program with over 900 merchants