Director of Academic Affairs Operations

Embry-Riddle Aeronautical University • Daytona Beach, FL

2d

About The Position

The Director of Academic Affairs Operations provides leadership, coordination, and accountability for the operational functions supporting the Worldwide Academic Affairs Department. This position directly supervises three Faculty Credentialing Managers and provides oversight of faculty credentialing, course clearances, faculty records, data systems, accreditation-related documentation, and process improvement initiatives. The Director manages a portfolio of academic operations projects that support Academic Affairs and the academic colleges. This includes developing project plans and timelines, coordinating cross-functional teams, managing resources and risks, monitoring progress, resolving operational challenges, and communicating outcomes and recommendations to academic leadership. The Director also works collaboratively with deans, department and program chairs, HR, scheduling, payroll, technology, faculty, and other University stakeholders to ensure academic operations are accurate, timely, consistent, and aligned with university policies, academic requirements, and accreditation expectations. This role offers the opportunity to strengthen systems, improve workflows, and build effective partnerships across the University in support of faculty success.

Requirements

• Master’s degree in Business Administration, Higher Education, Project Management, Organizational Leadership, or a related field.
• Three or more years of progressively responsible experience in academic operations, project management, or a related area, including experience leading projects or supervising professional staff.
• Demonstrated leadership and supervisory skills, including the ability to coach and develop staff, assign work, establish priorities, and monitor performance.
• Experience with project planning, coordination, risk management, and managing multiple priorities or interdependent projects.
• Knowledge of faculty credentialing, academic records, accreditation, compliance, or related academic operations.
• Strong analytical, organizational, problem-solving, and decision-making skills, with the ability to analyze complex or incomplete information and exercise independent judgment.
• Strong communication and stakeholder-engagement skills, including the ability to collaborate with senior leaders, deans, faculty, staff, and cross-functional partners.
• Demonstrated ability to improve workflows, processes, service standards, reporting, and operational effectiveness.
• Strong attention to detail and ability to maintain confidentiality and data integrity.
• Proficiency with Microsoft Office, Workday, Campus Solutions, SharePoint, Knowledge Lake, and project management tools.
• Ability to adapt to changing priorities, manage competing deadlines, and resolve operational challenges effectively.

Nice To Haves

• CAPM or PMP certification.
• Experience in a higher education environment.
• Experience overseeing faculty credentialing, academic records, or accreditation-related processes.
• Experience leading cross-functional academic operations projects and process-improvement initiatives.

Responsibilities

• Provide leadership, coordination, and accountability for the operational functions supporting the Worldwide Academic Affairs Department.
• Directly supervise three Faculty Credentialing Managers.
• Provide oversight of faculty credentialing, course clearances, faculty records, data systems, accreditation-related documentation, and process improvement initiatives.
• Manage a portfolio of academic operations projects that support Academic Affairs and the academic colleges.
• Develop project plans and timelines, coordinate cross-functional teams, manage resources and risks, monitor progress, resolve operational challenges, and communicate outcomes and recommendations to academic leadership.
• Collaborate with deans, department and program chairs, HR, scheduling, payroll, technology, faculty, and other University stakeholders to ensure academic operations are accurate, timely, consistent, and aligned with university policies, academic requirements, and accreditation expectations.
• Strengthen systems, improve workflows, and build effective partnerships across the University in support of faculty success.

Benefits

• Up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• 100% tuition coverage for yourself for one undergraduate and one graduate degree.
• Discounted tuition rates for your spouse and dependent children up to age 26.
• ERAU contributes 6% of your base salary to your retirement plan.
• ERAU offers a 4% matching contribution to your retirement plan – with no vesting period.
• 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director